This page is for network administrators preparing to distribute AppNeta Software Sequencers to work-from-home users in order to monitor network performance from their locations.

To monitor the network performance of your work-from-home users, install (or have them install) the AppNeta Software Sequencer on their computers. You’ll need to create a separate downloadable package for each combination of client OS (supported OS’s include Windows, Mac OS, and Linux. See Supported OS for details) and AppNeta Performance Manager (APM) organization you have (typically, just one). Each package represents a distinct OS type/organization pair. A given user can then download and install the package appropriate to them. Once the software sequencer is installed, and operational, you’ll need to set up network paths from each sequencer to appropriate targets.

Prepare for users to install monitoring software

For each APM organization you have users in, you must create one downloadable package per relevant operating system.

  1. Log in to APM.
  2. Select an organization (if you have more than one).
  3. If you’re setting up your first monitoring point, you will be taken to the first step of the Add Monitoring Point wizard.
  4. If your organization already has monitoring points:
    1. Navigate to > Manage Monitoring Points.
    2. Click + Add Monitoring Points.
  5. Click Software Sequencer.
  6. Click the button for the operating system you are creating the package for (for example, Windows).
    • Follow the instructions to download the software sequencer for your operating system and the configuration for your organization.
  7. Create a .zip file with the files that were downloaded (for example, AppNeta-Windows-<orgname>.zip)
  8. Move .zip file(s) to a location (<file download location>) accessible by your users.

Create installation instructions for users

You need to create installation instructions for your users specific to your environment. Use the following as a basis for your instructions. Note that this is a Windows example.

Instructions for installing AppNeta network monitoring software on your Windows machine

  1. If you are a VPN user, make sure that you are connected via the VPN prior to installing the AppNeta software sequencer.
  2. Download the .zip file from <file download location>.
  3. Unzip the .zip file.
  4. Double-click the installation file (“Sequencer<unique number>.exe”) and follow the instructions.
  5. Confirm that the AppNeta software sequencer is running.
    • Within “Services”, the “AppNeta Sequencer Service” should have a status of “Running”.
    • If the software is not running, call network support at <IT/network support number>.
  6. Update the firewall rules on your computer. See Configuring for an s35 on Windows.
  7. Determine your computer name.
    • This can be found in Settings > About > Device Name.
  8. Send an email with your computer name and your contact information (first name, last name, location (city/state/country), email address, and phone number) to <IT/network support email address> to confirm that you have installed the software and that it is running.

Set up monitoring

When the user installs the AppNeta software sequencer and it connects to APM, you will see their computer name on the Manage Monitoring Points screen. At that point you can set up network monitoring from their computer to up to five relevant targets.

  1. In APM, navigate to > Manage Monitoring Points.
  2. Under the Name column, look for the user’s computer name.
  3. If it appears:
  4. If it does not appear:

Monitoring considerations

Consider the follow when deciding on targets to monitor:

  • Dual-ended monitoring—is available when an AppNeta monitoring point can be used as a target. It provides discrete performance metrics on the upload and download legs of the path. Note that, for Windows clients, the default Windows Firewall rules may need to be modified to allow traffic on the specific UDP ports used.
  • Single-ended monitoring—provides a complete round trip view of performance to any target that responds to a ping or traceroute. This is ideal for monitoring to a 3rd party service like Salesforce.com. But when you can, use Dual Ended Monitoring for performance visibility in both directions.

When setting up monitoring, we recommend that you monitor to where your key applications are hosted. For example:

  • Internal applications and resources accessed over a VPN—Use dual-ended monitoring to an AppNeta monitoring point located in the office or data center in order to see bi-directional performance.
  • Cloud-hosted applications within your IaaS account—Dual-ended monitoring to an AppNeta monitoring point is ideal for best visibility, but if one is not deployed, you can use single-ended monitoring.
  • SaaS applications hosted by 3rd parties—Dual-ended monitoring is not possible in these scenarios, but single-ended network monitoring is. Note that Microsoft services like Office365, Skype for Business and Teams all have specific targets you should monitor to.

If none of these options is available, you can target an AppNeta WAN Target.

When monitoring to Office 365, Teams, and Skype, consider the following:

AppNeta single-ended monitoring uses ICMP to measure performance to the remote target. The default configuration of Microsoft services including Azure, Office365, Teams, and Skype for Business is to block ICMP to most targets. Often, however, there are specific anycast servers recommended for monitoring. For example:

Service Single Ended Monitoring Target
Microsoft Teams world52.tr.teams.microsoft.com
Skype for Business global.tr.skype.com
Office365 outlook.office365.com
Sharepoint & OneDrive 13.107.136.9

A full listing of the addresses used by various Microsoft services available at Office 365 URLs and IP address ranges.