Once Usage monitoring is started, you should expect to see the charts being populated after five minutes and every five minutes thereafter until monitoring is stopped. If you are not seeing the results you expect, check the table below for symptoms and things to check.

Symptom Meaning Things to check
‘0 kbps’ in Traffic Rate column of details charts. Monitoring point has established a connection with APM but has not seen traffic on the Usage port. Check your Usage monitoring cabling and, if you are using port mirroring, the port mirroring configuration on your switch.
’-‘ in Traffic Rate column of details charts. Monitoring point connection to APM is down. Confirm this by checking the monitoring point’s status. If the status is 50x50_trans.png (Connection Lost), troubleshoot the connectivity problem.

If you are unable to determine why Usage monitoring is not working, contact AppNeta Support for help.