After you install the software sequencer, the next time you log in, you should be prompted to license it. After you assign it a license, you can view its status at any time on the Manage Monitoring Points page.

A green icon Green circle with white check mark
The device is connected to AppNeta Performance Manager (APM).
A black icon Black circle with white minus sign
The device lost its connection to APM.

If you are not prompted to license the sequencer after installing, or it lost its connection to APM, there are a few things you can check.

Windows

  1. Verify that the sequencer is running. If “AppNeta Sequencer Service” does not exist, try “Apparent Networks Sequencer Service”.

    C:\>sc query "AppNeta Sequencer Service" | FindStr STATE
            STATE              : 4  RUNNING
    
  2. Verify that \AppNeta\Sequencer\config\nis.config exists.

    C:\>dir nis.config /s
     Volume in drive C is OS
     Volume Serial Number is 76EB-A0EC
    
     Directory of C:\Program Files (x86)\AppNeta\Sequencer\config
    
    01/15/2018  02:31 PM               268 nis.config
                   1 File(s)            268 bytes
    
  3. Confirm that an exception is added to the Windows firewall for the sequencer.
  4. Check for errors in <installation directory>\AppNeta\Sequencer\log\Sequencer.log.

    C:\>FindStr "ERR" "C:\Program Files (x86)\AppNeta\Sequencer\log\Sequencer.log"
    ERR (6400|5880|Thu Feb 21 2018 15:43:39.741000 Could not connect to NIS at pvc.pathviewcloud.com.
    
  5. If you have difficulties, open a support ticket.

OS X

  1. Verify that the sequencer is running.

    hostname:~ username$ ps -ef | grep netseq-mac
        0 34326     1   0 31Jan18 ??        84:23.07 ./netseq-mac --upgrade-validate --upgrade-timeout 60
    798102476 97641 81200   0 12:13pm ttys002    0:00.00 grep netseq-mac
    
  2. Verify that the file nis.config exists.

    hostname:~ username$ pwd
    /Users/username
    hostname:~ username$ find /Library/PreferencePanes -name 'nis.config'
    /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/config/nis.config
    
  3. Check for errors in Sequencer.log.

    hostname:~ username$ cat /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/log/Sequencer.log | grep ERR
    ERR (34326|4551471104|2018-02-19 18:15:09.979341 Could not connect to NIS at pvc-st2.pathviewcloud.com.
    
  4. If you have difficulties, open a support ticket.

Linux

  1. Verify that the sequencer is running.

    [root@hostname ~]# ps -ef | grep netseq-linux
    root     25660     1  0 Jan29 ?        00:03:25 ./netseq-linux -b
    root     32522 32465  0 10:55 pts/1    00:00:00 grep netseq-linux
    
  2. Restart the sequencer if necessary.

    [root@hostname ~]# ./netseq-linux -b
    
    • Use sudo if you don’t have permissions to run the command directly.
    • Use find / -name 'netseq-linux' to find where netseq-linux is located if it is not in the current directory.
  3. Verify that the file nis.config exists.

    [root@hostname opt]# pwd
    /opt
    [root@hostname opt]# find . -name 'nis.config'
    ./pathview/config/nis.config
    
  4. Check for errors in Sequencer.log.

    [root@hostname opt]# cat pathview/log/Sequencer.log | grep ERR
    ERR (15103|3080215440|2018-01-28 14:01:23.669926 Could not connect to NIS at pca05.
    
  5. If you have difficulties, open a support ticket.

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