After you install the NMP, the next time you log in, you should be prompted to license it. After you assign it a license, you can view its status at any time on the Monitoring Points page.
- A green icon - The NMP is connected to AppNeta Performance Manager (APM).
- A black icon - The NMP lost its connection to APM.
If you are not prompted to license the NMP after installing, or it lost its connection to APM, there are a few things you can check.
Verify that the NMP is running. If “AppNeta Sequencer Service” does not exist, try “Apparent Networks Sequencer Service”.
C:\>sc query "AppNeta Sequencer Service" | FindStr STATE STATE : 4 RUNNING
C:\>dir nis.config /s Volume in drive C is OS Volume Serial Number is 76EB-A0EC Directory of C:\Program Files (x86)\AppNeta\Sequencer\config 01/15/2018 02:31 PM 268 nis.config 1 File(s) 268 bytes
- Confirm that an exception is added to the Windows firewall for the NMP.
Check for errors in <installation directory>\AppNeta\Sequencer\log\Sequencer.log.
C:\>FindStr "ERR" "C:\Program Files (x86)\AppNeta\Sequencer\log\Sequencer.log" ERR (6400|5880|Thu Feb 21 2018 15:43:39.741000 Could not connect to NIS at pvc.pathviewcloud.com.
- If you have difficulties, open a support ticket.
Verify that the NMP is running.
hostname:~ username$ ps -ef | grep netseq-mac 0 34326 1 0 31Jan18 ?? 84:23.07 ./netseq-mac --upgrade-validate --upgrade-timeout 60 798102476 97641 81200 0 12:13pm ttys002 0:00.00 grep netseq-mac
Verify that the file nis.config exists.
hostname:~ username$ pwd /Users/username hostname:~ username$ find /Library/PreferencePanes -name 'nis.config' /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/config/nis.config
Check for errors in Sequencer.log.
hostname:~ username$ cat /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/log/Sequencer.log | grep ERR ERR (34326|4551471104|2018-02-19 18:15:09.979341 Could not connect to NIS at pvc-st2.pathviewcloud.com.
If you have difficulties, open a support ticket.