After you install the software sequencer, the next time you log in, you should be prompted to license it. After you assign it a license, you can view its status at any time on the Manage Monitoring Points page.

A green icon 50x50_trans.png
The device is connected to AppNeta Performance Manager (APM).
A black icon 50x50_trans.png
The device lost its connection to APM.

If you are not prompted to license the sequencer after installing, or it lost its connection to APM, there are a few things you can check.

Windows

  1. Verify that the sequencer is running. If ‘AppNeta Sequencer Service’ doesn’t exist, try querying for ‘Apparent Networks Sequencer Service”.

    C:\>sc query "AppNeta Sequencer Service" | FindStr STATE
            STATE              : 4  RUNNING
    
  2. Verify that \AppNeta\Sequencer\config\nis.config exists.

    C:\>dir nis.config /s
     Volume in drive C is OS
     Volume Serial Number is 76EB-A0EC
    
     Directory of C:\Program Files (x86)\AppNeta\Sequencer\config
    
    01/15/2013  02:31 PM               268 nis.config
                   1 File(s)            268 bytes
    
  3. Add an exception to Windows firewall for the sequencer.
  4. Check for errors in <installation directory>\AppNeta\Sequencer\log\Sequencer.log.

    C:\>FindStr "ERR" "C:\Program Files (x86)\AppNeta\Sequencer\log\Sequencer.log"
    ERR (6400|5880|Thu Feb 21 2013 15:43:39.741000 Could not connect to NIS at pvc.pathviewcloud.com.
    
  5. Open a support ticket.

OS X

  1. Verify that the sequencer is running.

    hostname:~ username$ ps -ef | grep netseq-mac
        0 34326     1   0 31Jan13 ??        84:23.07 ./netseq-mac --upgrade-validate --upgrade-timeout 60
    798102476 97641 81200   0 12:13pm ttys002    0:00.00 grep netseq-mac
    
  2. Verify that the file nis.config exists.

    hostname:~ username$ pwd
    /Users/username
    hostname:~ username$ find /Library/PreferencePanes -name 'nis.config'
    /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/config/nis.config
    
  3. Grep for any errors in Sequencer.log.

    hostname:~ username$ cat /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/log/Sequencer.log | grep ERR
    ERR (34326|4551471104|2013-02-19 18:15:09.979341 Could not connect to NIS at pvc-st2.pathviewcloud.com.
    
  4. Open a support ticket.

Linux

  1. Verify that the sequencer is running.

    [root@hostname ~]# ps -ef | grep netseq-linux
    root     25660     1  0 Jan29 ?        00:03:25 ./netseq-linux -b
    root     32522 32465  0 10:55 pts/1    00:00:00 grep netseq-linux
    
  2. Verify that the file nis.config exists.

    [root@hostname opt]# pwd
    /opt
    [root@hostname opt]# find . -name 'nis.config'
    ./pathview/config/nis.config
    
  3. Grep for errors in Sequencer.log.

    [root@hostname opt]# cat pathview/log/Sequencer.log | grep ERR
    ERR (15103|3080215440|2013-01-28 14:01:23.669926 Could not connect to NIS at pca05.
    
  4. Open a support ticket.