This section addresses the following message, which you might have received in your AppNeta inbox:

‘Your appliance was unable to establish a connection normally and has been temporarily blocked after multiple failed attempts.’

Follow the instructions for your OS, and your sequencer will automatically reconnect within the following 24 hours.

Linux

  1. Stop all sequencer processes forcefully.

    sudo pkill -9 netseq-linux
    
  2. Remove the files SeqCert.pem and SeqKey.pem in directory /opt/pathview/certs.

    sudo rm -f /opt/pathview/certs/SeqCert.pem
    sudo rm -f /opt/pathview/certs/SeqKey.pem
    
  3. Re-install the software sequencer.

    1. Navigate to > Manage Monitoring Points.
    2. Click ‘+ add appliances’.
    3. Click ‘software sequencer’.
    4. Follow the on-screen instructions.

Windows

  1. Launch a command prompt as administrator.
  2. Stop all sequencer processes forcefully.

    C:\windows\system32>Taskkill /IM Sequencer.exe /F
    SUCCESS: The process "Sequencer.exe" with PID 8704 has been terminated.
    
  3. Remove the files SeqCert.pem and SeqKey.pem in directory C:\Program Files (x86)\AppNeta\Sequencer\certs.

    del C:\Program Files (x86)\AppNeta\Sequencer\certs\SeqCert.pem
    del C:\Program Files (x86)\AppNeta\Sequencer\certs\SeqKey.pem
    
  4. Re-install the software sequencer.
    1. Navigate to > Manage Monitoring Points.
    2. Click ‘+ add appliances’.
    3. Click ‘software sequencer’.
    4. Follow the on-screen instructions.

OS X

  1. Stop all sequencer processes forcefully.

    sudo pkill -9 netseq-mac
    
  2. Remove the files SeqCert.pem and SeqKey.pem in directory /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/certs.

    sudo rm -f /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/certs/SeqCert.pem
    sudo rm -f /Library/PreferencePanes/AppNetaSequencer.prefPane/Contents/Resources/certs/SeqKey.pem
    
  3. Re-install the software sequencer.
  4. Navigate to > Manage Monitoring Points.
  5. Click ‘+ add appliances’.
  6. Click ‘software sequencer’.
  7. Follow the on-screen instructions.