Service

Service status

The most up-to-date information is at status.appneta.com. Subscribe for alerts on service interruptions and incident reports.

Supported browsers

IE
Internet Explorer 10 and newer.
Safari
Not supported.
Chrome & Firefox
Broader version support is available as the application is generally not sensitive to browser updates.

If you run into a display issue:

  1. Check that you’re running a supported browser.
  2. Try upgrading to the latest version if permitted.
  3. Open a support ticket.

End of support

Customers receive support for the duration of their contract. AppNeta delivers new software on a continuous basis, and monitoring points have an auto-update setting, which is toggled on by default.

If you experience an issue, and are not running the latest version, our Customer Care team will first ask you to upgrade, and then proceed with investigation from there. The net effect is that as a SaaS company, we offer full support for the latest version of our software, rather than specific historic versions.

Data retention and roll-up

Monitoring points
  • Monitoring points that have been in a connection lost state for 365 days and do not have an active base license will be purged.
Delivery
  • Continuous monitoring data is retained for 365 days.
  • Manually triggered diagnostics are retained for 21 days. Automatically triggered diagnostics are retained for 365 days.
  • Voice and video tests are retained for 365 days.
  • Path route history are retained for 90 days.
  • Continuous monitoring data is retained at 1 minute granularity for 21 days, after which it is subject to summarization.
  • The events page only show events from the previous 7 days.
Experience
  • Milestone performance details are retained for 45 days. Older transactions are limited to transaction performance and transaction details only.
Usage
  • Flow history is retained for 90 days with no limit on data size.
  • Packet captures are retained for 365 days and there is no limit to the number of captures that may be stored.

Supported OSes

There are a couple of spots in APM that are subject to specific OS support:

User resolution
Must be running Active Directory on Windows Server 2008 R2.
v35
For guest OSes, see the specs page.
s20

Authentication methods

Web proxy
If the monitoring point connects to the Internet via a web proxy that requires authentication: only basic and digest authentication are supported. NTLM and Kerberos are not supported.
Web tests
If authentication is required for experience monitoring: basic authentication and NTLM v1/v2 are supported.