APM is coming!—The AppNeta service is undergoing a major rebranding. These changes will be rolled out next week beginning March 27th. In conjuction, our docs have undergone a major re-organization, and they reflect forthcoming APM changes including those related to urls, page names, and nomenclature.

There are multiple ways to capture information or have information delivered to you periodically:

  • Canned reports summarize and compare path performance; most of these can be periodically emailed to you as pdfs.
  • Download the results of tests and assessments in rtf or pdf format.
  • On some pages, you can capture and download the currently displayed information in pdf.
  • Have a summary of connectivity and service quality violations for your organization emailed to you in rich text.

Save a report

You can’t save reports. Between the time you save a collection of filter settings and when you re-run a report with those settings, performance will change, and so the results presented in your report will change. If you want to capture performance results in a static report, export the report to pdf or schedule a report instead.

Download a report

If you want to download one of the reports from the report list page, schedule it. Apart from those reports, you can also capture the information displayed on other pages in pdf. Where available, select download pdf from the share menu .

Page Report description
Path performance The pdf is the same as the one from > Report List > Path Detail.
Diagnostics Contains the expanded contents of the summary, data details, and voice details tabs; advanced diagnostics are included for both data and voice details if either is toggled on.
Assessments Content and presentation can be modified before download.
Video and voice tests Includes session settings, advanced metrics, and all charts; doesn’t include advanced settings.
Web test timeline Captures the information that is currently displayed on the page, so before you download, adjust your filters accordingly.
Usage monitoring You’re prompted to select which of the open tabs you want to capture. The pdf captures the information that is currently displayed on the page, so before you download, adjust your filters accordingly.

Schedule a report

Delivery monitoring reports can be scheduled to be delivered by email on a recurring basis as a pdf attachment. You can’t schedule reports for a particular day/time. You schedule the frequency of delivery, the actual day and time is pre-defined by internal system settings.

To schedule a report:

  1. Navigate to > Reports > Report List.
  2. Select a report and edit the filters based on what you want to appear in the report.
  3. Hover over the gear icon in the top right and select ‘schedule report’.
  4. In the add report schedule pop-up, note the following:

    None of the data or voice performance comparison reports can be scheduled and so they’re not in the drop-down.
    Saved List
    Appears for only some reports.
    Daily, weekly, bi-weekly, monthly, quarterly. Report delivery and content are based on the time zone setting of the schedule owner. Monthly reports are delivered on the 1st of the month; weekly reports are delivered on Sunday; and daily reports are delivered at midnight. In addition, frequency indicates both how often the report is distributed and what sample of data the report will contains. For example, ‘weekly’ distributes a weekly report containing the last 7 days of data.
    To/Cc addresses
    Addresses must be separated by commas or semi-colons.

Edit report schedules

Your existing schedules are shown under > Reports > Scheduled and Saved Reports. The list shown is based on your permissions: if you have permissions to manage user accounts in an organization, then all report schedules in that organization are included in the list; otherwise, only the schedules you created appear in the list.

Save report filters

You can store the filter settings (time range, path list, etc.) that you used to generate a report so that you can easily re-run the report later. You’ll find the option to save report filters on the page actions menu , which appears on every report page. By default, users can see only the filters that they created themselves, while administrators can see all saved filters in the organization. The share filter option enables administrators to make a filter viewable to all users.

Depending on the report, the filter range start/end can be a date or date plus time. After editing the time range (if desired) you must select the option that describes how you want the filter to apply. The start and end of the time range is interpreted according to their relationship to when the report is run. In general the options are expressed as ‘number of days ago’ and ‘number of weekdays ago’, with and/or without time of day. Suppose you create a filter at 9:00am Friday February 1, 2013. If you want a report with this filter to always show:

  • the 7 days previous to when the report is run, enter January 25 to January 31, and choose: ‘7 days ago to yesterday’.
  • Mon-Fri of the week previous to when the report is run, enter January 21 to January 25 and choose: ‘2 Mondays ago to 2 Fridays ago’. Note that the day the filter is created counts as the first Friday.
  • the 24 hours previous to when the report is run, enter January 31, 2013 09:00 to Now and choose: ‘24 hours ago to now’.
  • the exact dates January 21 to January 25, regardless of when the report is run, enter January 21 to January 25 and choose: ‘Monday January 21, 2013 to Friday, January 25, 2013’. Note that after 20 days, the granularity of this report degrades due to data summarization.

Edit saved report filters

Under > Reports > Scheduled and Saved reports you the same options under the action icon for both scheduled reports and saved report filters: run, edit, and delete. Edit allows you to change only the name of the collection of settings; to edit any of the individual settings:

  1. Mouse over the action icon 50x50_trans.png and select ‘edit’.
  2. Click on the run link, which re-runs the report using the saved filter settings.
  3. Change any filter setting, or click the diskette icon and change setting in the resulting pop-up.
  4. If you haven’t already, click the diskette icon.
  5. In the resulting pop-up, select ‘update existing’.
  6. Click save.

Choosing a report

Navigate to > Reports > Report List for a list of reports. There many to choose from, use this section to figure out which one you need.

Service quality summary report


Service quality summary shows you the charts from all three service quality reports—service quality compliance, violation breakdown, and top offenders, on one page. Some of the full reports contain additional data.

Service quality compliance

Shows the percentage of each unit of time—hour, day, or week, depending on your time range selection—that the selected paths were in or out of compliance with their respective service quality definitions. This is the same chart as the one shown on the home page—in fact, clicking on that chart brings you to this report—but here you have the opportunity to show the compliance summary for multiple paths on the same chart, and over any time period. Remember that configuration changes like adding and removing paths can result in percentages totaling less than 100%.

Violation breakdown

Shows the number of violations of data loss, voice loss, connectivity, and data jitter alert thresholds for the selected paths over the selected time period. This is the same chart as the one shown on the home page—clicking on it brings you to this report—but here you have the opportunity to show the violations for multiple paths on the same chart, and over any time period.

Top offenders

Shows the paths that have violated their respective alert thresholds the most times and for the longest cumulative amount of time, over the selected time period; each table lists up to the top 10 offenders. The bar to the right shows each path’s contribution to the total count or duration of the listed top offenders.

Performance overview report


Performance overview is a single location where you can compare averages for a large number of paths; and for any metric, get a clear indication of how the average for the most recent time period compares to the previous time period.

  • Select a time range from the ‘show’ drop-down. The displayed values are averages for the selected time period. Mouse over a value to display the average for the previous time period.
  • Highlight severe differences between the average for the most recent time period and the time period previous using the ‘highlight’ drop-down. Green highlights represent performance improvement; red highlights represent degraded performance.

Voice/data performance comparison report


This report plots the same continuous monitoring voice data as the path performance page, except that for each voice metric, the charts plot multiple paths against each other.

  • Voice performance comparison shows you all of the voice performance reports on one page. Each of the remaining individual reports plots one voice metric from the path performance page.
  • You can select up to five paths to compare.
  • Hovering over a data point highlights the corresponding table row and updates its values. If you select a time range 24 hours or less, data for each minute is displayed; greater than 24 hours, data is summarized and the table correspondingly shows the average, minimum, and maximum for the summarized period.
  • Click the non-link portion of the a table row to highlight the data series for a path; use ctrl + shift to select or deselect a row.
  • Click the path name in the table to navigate to its path performance page.

Path detail report


This report shows you the summary, configuration details, performance charts, service quality compliance, and service quality violations for the selected paths over the selected time range.

Application performance report


View the performance of the paths delivering an application. Performance across all locations is compared to the preceding period, and performance is also shown per location. The worst performing paths are identified.

Define an application
Applications are effectively defined through saved lists. First create a list of the paths delivering an application, then select that list from the drop-down. You can select more than one list, in which case the ‘all services summary’ section doesn’t double-count any paths; and when the lists represent different applications, the ‘all services summary’ effectively becomes a summary of how well you deliver applications in general.
Show top offenders
Show only the paths with the most amount of time in a state other than satisfactory. Time spent in violation state considers path alert and web alert violations.
‘Compared to the preceding period’
The duration of ‘preceding period’ is equal to the currently selected time range.
Violation or outage threshold
This value affects when the ‘by location’ time series is marked in black.

Location bandwidth quality report


Compare the performance of a service link to the stated performance of the internet service package you purchased from your ISP. Quantify any differences in terms of dollars and cents so that you can adjust your service level, leverage better rates, or recover costs for poor performance.

To get started, you need to describe a service link and choose a WAN path that matches it, based on source and destination location; this is done in a container called an ‘office’; you’ll need to add one office for every service link on which you want to report.