report-small-service-quality.png

Service quality summary shows you the charts from all three service quality reports—service quality compliance, violation breakdown, and top offenders, on one page. Some of the full reports contain additional data.

After customizing this report, you can:

Service quality compliance

Shows the percentage of each unit of time—hour, day, or week, depending on your time range selection—that the selected paths were in or out of compliance with their respective service quality definitions. This is the same chart as the one shown on the home page—in fact, clicking on that chart brings you to this report—but here you have the opportunity to show the compliance summary for multiple paths on the same chart, and over any time period. Remember that configuration changes like adding and removing paths can result in percentages totaling less than 100%.

Violation breakdown

Shows the number of violations of data loss, voice loss, connectivity, and data jitter alert thresholds for the selected paths over the selected time period. This is the same chart as the one shown on the home page—clicking on it brings you to this report—but here you have the opportunity to show the violations for multiple paths on the same chart, and over any time period.

Top offenders

Shows the paths that have violated their respective alert thresholds the most times and for the longest cumulative amount of time, over the selected time period; each table lists up to the top 10 offenders. The bar to the right shows each path’s contribution to the total count or duration of the listed top offenders.