Providing maintenance access to APM-Private Cloud

AppNeta Customer Care is responsible for APM-Private Cloud maintenance and administrative tasks such as:

  • Software upgrades
  • License provisioning
  • User management
  • Account management
  • Security updates
  • Configuration management

In order for the Customer Care team to perform these tasks, you must provide access to your APM-Private Cloud system.

  1. Enable a secure (TLS) maintenance tunnel to the APM-Private Cloud server.
  2. Disable the maintenance tunnel once the Customer Care team is done.

Enabling a maintenance tunnel

To enable the maintenance tunnel for the Customer Care team:

  1. Navigate to > Remote Maintenance.
  2. Click Enable Tunnel.
    • The Tunnel Status should show “Connected”.

Disabling a maintenance tunnel

When the maintenance is complete, disable the maintenance tunnel.

To disable the maintenance tunnel:

  1. Navigate to > Remote Maintenance.
  2. Click Disable Tunnel.
    • The Tunnel Status should show “Not connected”.