Providing maintenance access to APM-Private Cloud

AppNeta Customer Care is responsible for APM-Private Cloud maintenance and administrative tasks such as:

  • Software upgrades
  • License provisioning
  • User management
  • Account management
  • Security updates
  • Configuration management

In order for the Customer Care team to perform these tasks, you must provide access to your APM-Private Cloud system.

To provide access to your APM-Private Cloud system:

  1. Configure firewall rules to allow inbound connections to, and outbound connections from, the APM-Private Cloud server.
    • The rule to allow for Maintenance server access can be removed once the Customer Care team is done.
  2. Enable a secure (TLS) maintenance tunnel to the APM-Private Cloud server for the Customer Care team to remotely manage your system.

Configuring firewall rules

The table below shows the ports and protocols that must be permitted through your firewall for access to the APM-Private Cloud server.

Use Direction Protocol Port Domain Reason
External user access Inbound TCP 80 or 443 Allow inbound connections to APM-Private Cloud on port 80 or 443 so that users outside your network can connect. APM-Private Cloud is pre-configured to listen on one of these ports (configured during initial setup by AppNeta Customer Care).
AppNeta monitoring point access Inbound TCP 443 Allow inbound connections to the APM-Private Cloud on port 443 so that monitoring points outside your network can connect.
Maintenance server access Outbound TCP 443 pca-maint.pathviewcloud.com Allow outbound connections to the AppNeta maintenance server so that your APM-Private Cloud system can receive software updates and Customer Care can provide remote assistance.
NTP server access Outbound UDP 123 pool.ntp.org Unless you have your own NTP server, APM-Private Cloud needs an outbound connection for NTP to ensure precise time stamping.

Enabling a maintenance tunnel

To enable the maintenance tunnel for the Customer Care team:

  1. Navigate to > Remote Maintenance.
  2. Click Enable Tunnel.
    • The Tunnel Status should show “Connected”.

Disabling a maintenance tunnel

When the maintenance is complete, disable the maintenance tunnel.

To disable the maintenance tunnel:

  1. Navigate to > Remote Maintenance.
  2. Click Disable Tunnel.
    • The Tunnel Status should show “Not connected”.

Maintaining APM-Private Cloud using the API

Once APM-Private Cloud has been set up, there are a few settings that can be configured using the API. These include:

  • Hostname
  • Network
  • NTP
  • SNMP
  • Maintenance tunnel

Each of these is accessed via the interactive API interface at: https://<APM-Private Cloud hostname>:9000/swagger

To use the interface:

  1. Drill down to the appropriate section.
  2. Fill in any parameters (if required).
  3. Click Try it out!.