An organization is a container for users, licenses, and monitoring points. It is a way to group these objects logically. Organizations are created, edited, and deleted by an organization administrator - a user with an Organization Admin role.

View an organization’s status

To view an organization’s status:

  1. Log in to APM.
  2. Navigate to > Manage Organizations.

The following fields are displayed:

  • Name - The organization name.
  • Description - A description of the organization.
  • Status - The organization status. It should be “Active” to be usable.
  • Account Type - This is the type of billing account the organization is part of - typically, “Paid”.
  • Expiry Date - The date that the organization expires on. If this is blank, the organization will not expire. If there is a date present, it is equal to the expiry date of the associated license that expires last - this includes licenses within any child organizations. If all of the licenses in an organization are expired or transferred out, the organization is considered expired. Seven days after an organization expires, the organization and all of its contents (for example, data, monitoring points, and licenses) are deleted.
  • Users - The number of users associated with the organization.

Add an organization

Any organizations you create will be children of the top-level organization that was created for you by AppNeta Support.

To add an organization:

  1. Log in to APM.
  2. Navigate to > Manage Organizations.
  3. Click Add Organization.
  4. Specify a Name for the new organization.
  5. Select the Parent organization that the new organization will be created under.
  6. Specify a Description for the organization.
    • The Organization URL field is reserved for future use.
  7. Specify the Licenses to assign to the new organization.
  8. Click Create Organization.
    • The new organization is created.

Edit organization information

Once an organization has been created, you can modify the information associated with it.

To edit organization information:

  1. Log in to APM.
  2. Navigate to > Manage Organizations.
  3. For the organization you want to edit, navigate to > Configure.
  4. Update the fields you want to edit.
  5. Click Update.
    • The organization information is updated.

Delete an organization

Deleting an organization removes all associated data including monitoring points, paths, assessments, flow records, and packet captures. User accounts are also removed unless they belong to multiple organizations. Licenses assigned to the organization are transferred to its parent.

To delete an organization:

  1. Log in to APM.
  2. Navigate to > Manage Organizations.
  3. For the organization you want to delete, navigate to > Delete.
  4. Click OK.
    • The organization is deleted.

Determine which organization you are using

The organization you are currently using is displayed directly under your login name at the top right of any APM page.

Change the organization you are using

If you have more than one organization available to you, you can change the organization you are using.

To change organizations:

  1. In APM, hover over your user icon at the top right of the page.
  2. Select Change Organization from the dropdown.
  3. Select the organization you want to use from the dropdown.
  4. Click Change.
    • The selected organization name appears under your login name at the top right of the page.

Find an organization ID

The organization ID is number that uniquely identifies an organization. It is required for some API calls. You can determine the organization ID for a given organization using the GET /v3/organization API call. Alternatively, you can see it in the APM user interface.

To find the organization ID for a given organization:

  1. In APM, hover over your user icon at the top right of the page.
  2. Select Organization Summary from the dropdown.
  3. In the Organizations pane, hover over the organization you are interested in.
    • The organization ID appears in a tool tip and at the end of a URL on the bottom left of the page.

Configure organization branding

On the public cloud service, Organization Admins have the option of adding custom logos, company names, etc. These settings will apply to alert emails, reports, and all pages after logging in and selecting an organization. Branding can only be applied to parent orgs, not to child orgs.

To configure organization branding:

  1. In APM, navigate to > Manage Organizations.
  2. For the organization you are configuring, choose > Branding.
  3. Select Apply custom branding for <organization name> to apply organization-level branding.
  4. Specify the branding elements.
  5. Click Apply.