An organization is a container for users, licenses, and monitoring points; you may create orgs, apportion licenses, and add monitoring points however you need to feel your account logically arranged. Organization administrators can add and edit organizations from > Manage Organizations page; Organization Admins have access to this page but without configuration options. Any orgs you create will be a direct child of the top-level org that was created for you by Customer Care.

Account type
‘Account’ refers to the billing information for your subscription, not your user account within an organization. Account type can be term-based or usage-based; term-based accounts other than ‘permanent’ expire.
The organization expiry date is equal to the furthest expiry date among all of the licenses in your org. Parent orgs consider licenses in child orgs when determining the expiry date. If all of the licenses in an org are expired or transferred out, the org is considered expired. Seven days after an org expires, the org and all of its contents, e.g., data, monitoring points, licenses, are deleted.

Add an organization

Parent organization administrators can add and edit organizations from > Manage Organizations.

Display name
Reserved for future use; leave the default
Organization URL
Reserved for future use.
Primary use
Continuous monitoring is the ongoing use of AppNeta Performance Manager (APM) to collect data. An assessment is a point-in-time evaluation of a network path with a pre-defined beginning and end; the following assessments are available: basic voice, advanced voice, and data. Your selection here serves as additional description and has no impact on the features that are available within the org.

Delete an organization

Deleting an org removes all data associated with the org including monitoring points, paths, assessments, and flow records and captures. User accounts are removed unless they belong to multiple organizations. Licenses in a deleted child organization are transferred to its parent.

Determine which organization you are using

The organization you are currently using is displayed directly under your login name at the top right of any APM page.

Find an organization ID

The organization ID is number that uniquely identifies an organization. It is required for some API calls. You can determine the organization ID for a given organization using the GET /v3/organization API call. Alternatively, you can see it in the APM user interface.

To find the organization ID for a given organization:

  1. In APM, hover over your user icon at the top right of the page.
  2. Select Organization Summary from the dropdown.
  3. In the Organizations pane, hover over the organization you are interested in.
    • The organization ID appears at the end of a URL on the bottom left of the page.

Change the organization you are using

If you have more than one organization available to you, you can change the organization you are using.

To change organizations:

  1. In APM, hover over your user icon at the top right of the page.
  2. Select Change Organization from the dropdown.
  3. Select the organization you want to use from the dropdown.
  4. Click Change.
    • The selected organization name appears under your login name at the top right of the page.

Configure organization branding

On the public cloud service, Organization Admins have the option of adding custom logos, company names, etc. These settings will apply to alert emails, reports, and all pages after logging in and selecting an organization. Branding can only be applied to parent orgs, not to child orgs.

To configure organization branding:

  1. In APM, navigate to > Manage Organizations.
  2. For the organization you are configuring, choose > Branding.
  3. Select Apply custom branding for <organization name> to apply organization-level branding.
  4. Specify the branding elements.
  5. Click Apply.