Notifications provide a way to notify you when an alert condition is triggered within APM. You can be notified by email, via SNMP, or via PagerDuty.

Email notifications

Email notifications provide a way to notify you by email when events (triggered by alert threshold violations/clears) occur on your network. The set of rules that determine when notices are generated and sent are called notification profiles. Custom notification profiles provide you flexibility in notifying only certain people when specific events in specific organizations occur. Within a profile you can specify the organization, the paths, and events that trigger notices, as well as the addresses to which notices are sent, and the frequency of notices. Any events that are not handled by a custom notification profile are handled by the “Default” profile.

A list of default email addresses is provided and is applied to each profile by default. This list can be overridden by creating a per-profile email address list.

In addition to being notified when network events occur, you can be notified when system service/maintenance events are scheduled.

Create a profile

To create a notification profile:

  1. Navigate to > Update Notification Options.
  2. Click + Add Profile.
  3. In the Name field, enter the name of the profile.
  4. In the Organization dropdown, select the organization associated with the profile.
  5. Click Submit.
    • The profile is created. You still need to edit it in order to activate it.

View a profile

To view a notification profile:

  1. Navigate to > Update Notification Options.
  2. For the profile you want to view, click to the left of the profile name.
    • The profile configuration is listed.

Edit a profile

To edit a notification profile:

  1. Navigate to > Update Notification Options.
  2. For the profile you want to edit, click to the left of the profile name.
    • The profile configuration is listed.
  3. Update the profile configuration as appropriate. The primary fields are as follows:
    • Digest Period - For each event type you can specify when to send an email. One option is to send a Digest Summary. When it is selected, all events occurring within the Digest Period are added to a Digest Summary and sent as a single email.
    • Network Path Event - Enable for network path events to be included in the notification emails. Network path events occur when Delivery alerts are triggered. By default, all network paths associated with the organization are used. For custom profiles, a subset of paths can be specified using a saved list (remove the “All Network Paths” list then click Add List… to add a saved list). You can also choose to receive additional notices when a diagnostic test completes and/or fails.
    • Web Path Event - Enable for web path events to be included in the notification emails. Web path events occur when Experience alerts are triggered. By default, all web paths associated with the organization are used. For custom profiles, a subset of paths can be specified using a saved list (remove the “All Network Paths” list then click Add List… to add a saved list).
    • Flow Analysis Event - Enable for flow (Usage) events to be included in the notification emails. Flow events occur when Usage alerts are triggered.
    • Monitoring Point Availability - Enable for changes in monitoring point availability to be reported in the notification emails. If you specify a time range, note that it is based on the monitoring point’s time zone.
  4. Click Save.
    • The profile configuration is updated.
  5. Click to the left of the profile name to collapse the configuration.

Rename a profile

To rename a notification profile:

  1. Navigate to > Update Notification Options.
  2. For the profile you want to rename, select > Rename Profile.
    • Note that the “Default” profile cannot be renamed.
  3. In the New Name field, enter the new name for the profile.
  4. Click Submit.
    • The profile is renamed.

Delete a profile

To delete a notification profile:

  1. Navigate to > Update Notification Options.
  2. For the profile you want to delete, select > Delete Profile.
    • Note that the “Default” profile cannot be deleted.
  3. Click OK.
    • The profile is deleted.

Edit per-profile email addresses

By default, all profiles use the default email address list. You can override this by creating a separate list of email addresses for the profile.

To edit the email addresses associated with a notification profile.

  1. Navigate to > Update Notification Options.
  2. For the profile you want to edit, select > Edit Email Addresses.
  3. Select Override Default Email Addresses.
  4. In the To field, enter the email address of the primary recipient.
  5. In the Cc field, enter the email addresses of additional recipients.
  6. Click Submit.
    • The email addresses associated with the profile are updated.

Edit default email addresses

To edit the list of default email addresses:

  1. Navigate to > Update Notification Options.
  2. Click the link next to the Default Email Addresses field.
  3. In the Notification Email field, enter the email address of the primary recipient.
  4. In the Cc Addresses field, enter the email addresses of additional recipients.
  5. Click Submit.
    • The default email addresses are updated.

Enable/Disable Service Bulletins

Service bulletins are emails notifying you of system upgrades, scheduled maintenance, and other important information about the AppNeta Performance Manager service. Service Bulletins, when enabled, are sent to the email addresses on the default email address list.

To enable or disable Service Bulletins:

  1. Navigate to > Update Notification Options.
  2. To enable Service Bulletins, select Yes in the Enable Service Bulletins field.
  3. To disable Service Bulletins, select No in the Enable Service Bulletins field.

SNMP notifications

You can configure APM to generate SNMP notifications (traps/informs) upon Delivery and Experience monitoring violation and clear events for all paths in an organization as well as when a monitoring point is created and when it goes either offline or online. SNMP notifications are not available for Usage monitoring events.

You must designate one or two monitoring points to send the SNMP notifications generated by APM to your SNMP NMS or NMSs (up to eight NMSs can be specified). All messages are sent by the designated senders to all configured NMSs. You also need to load the AppNeta MIB on all specified NMSs.

Configure SNMP notification forwarding

Organization Admin privileges are required to configure this feature.

To configure SNMP notification forwarding:

  1. Navigate to > View and configure SNMP.
    • If you do not see the View and configure SNMP option, you do not have the necessary (Organization Admin) privileges.
  2. Configure a Primary sender and optionally a Secondary sender.
    • Note that the NMS Hosts field can contain multiple NMS IP addresses or hostnames.
  3. Click Test SNMP Traps to test your configuration.
  4. Click Apply.
    • SNMP notification forwarding is configured.

Load AppNeta MIB on NMSs

To load the AppNeta MIB onto your NMSs:

  1. Navigate to > View and configure SNMP.
    • If you do not see the View and configure SNMP option, you do not have the necessary (Organization Admin) privileges.
  2. Click the download the latest MIB link to download the AppNeta MIB to your computer.
  3. Copy the MIB to each NMS that will receive AppNeta notifications.

PagerDuty notifications

Beta feature: PagerDuty integration is still in beta. You must contact Customer Support to enable this feature.

PagerDuty is a popular tool used by teams to centrally manage alerts from multiple services and systems. You can integrate APM with PagerDuty so that APM alerts can also be managed from it.

Only Organization Admins can run PagerDuty integration.

To integrate APM with PagerDuty:

  1. Navigate to > Manage PagerDuty integration.
  2. Click Alert with PagerDuty.
  3. Follow the instructions to guide you through the integration.