As of the APM 14.2.0 release the week of Feb 8, 2021, AppNeta APM-Public servers will block all TLS1.0 and TLS1.1 connections. The result is that any end-of-support Monitoring Points (m20, m22, m30, r40, r400, v8.4.x Software Sequencers) that have not been replaced with newer models will go offline.

To resolve the issue, affected Monitoring Points must be replaced:

  • m20, m22, m30, r40, or r400 - contact AppNeta Customer Success to arrange for migration to current generation Monitoring Points.
  • Software Sequencers - follow instructions to install either a macOS NMP or a Windows NMP. Linux-based Software Sequencers need to be replaced with a CMP.

What is the reason for this change?

Why wasn’t I notified?

  • AppNeta first announced End-of-Support for legacy monitoring point models in August 2019.
  • Multiple broadcasts and direct customer notifications have been sent through 2020.