Web path alert profiles are used to identify web path performance violations. Whenever an alert condition is violated, APM logs the event. An email will be sent to you if your notification profile has Network & Web Path Event enabled. An SNMP trap will be generated if traps are enabled. Experience events are also identified on the time axis of the End User Experience and Milestone Breakdown charts.

Web path alert profiles can be applied to web app group workflows and to individual web paths. When a web path alert profile is applied to a workflow, all web paths that use that workflow inherit its profile by default. When a web path alert profile is applied to an individual web path, it takes precedence over the profile applied to the workflow. In either case, web path alert profiles can be applied to the overall workflow execution and/or its individual milestones.

Related topics:

  • Web Path Alert Profiles - describes how to manage web path alert profiles.
  • Notifications - describes how to set up APM to send email notifications on alert condition violations.
  • SNMP - describes how to set up monitoring points to generate SNMP traps on alert condition violations.

Applying web path alert profiles to a workflow

Web path alert profiles applied to workflows are inherited by all web paths that use that workflow. The exceptions are web paths that have profiles applied to them directly.

To apply web path alert profiles to a workflow:

  1. Navigate to Experience > Web App Groups.
  2. Click Configure for the web app group containing the workflow you want to edit.
  3. In the Workflows… pane, click the edit icon next to the workflow you want to edit.
  4. In the Default Alert Profiles section, use the dropdowns to select alert profiles for the Overall workflow and/or individual workflow Milestone.
  5. Click OK.

Alerts are triggered as follows:

Overall
A alert is triggered if any milestone violates any condition in either its profile or the overall profile. The exception is that the Total Time condition in the overall profile applies only to the to the sum of all milestones.
Milestone X
An alert is triggered if a milestone violates any condition in its profile, including a total time condition (if one is included).

Applying web path alert profiles to a web path

When web path alert profiles are applied to a workflow, all web paths that use that workflow inherit its profiles. It is possible to override this behavior by applying web path alert profiles directly to a web path.

To apply web path alert profiles to a web path:

  1. Navigate to Experience > Web App Groups.
  2. Click Configure next to the web app group containing the web path you want to configure.
  3. Click the edit icon in the Alert Profiles column of the web path you want to configure.
  4. In the Alert Profiles pane, use the dropdowns to select alert profiles for the Overall workflow and/or individual workflow Milestone.
  5. Click Save.

Muting and un-muting alerts on a web path

When web path alert profiles are applied to a workflow or to a web path, alerts are automatically enabled (un-muted). You can control whether alerts are generated by an individual web path by “muting” or “un-muting” them. Muting alerts on a web path means that no notifications or SNMP traps will be sent when an alert condition on the web path is violated.

To mute alerts on a web path:

  1. Navigate to Experience > Web App Groups.
  2. Click Configure for the web app group containing the web path you want to mute.
  3. Click the edit icon in the Alert Profiles column of the web path you want to mute.
  4. Select off.
    • To mute alerts for a specific length of time, select Re-enable alerts in and specify how long to mute alerts for.
    • To mute alerts until a specific date and time, select Re-enable alerts at and specify the date and time to re-enable alerts.
    • To mute alerts indefinitely, select Don’t automatically re-enable.
  5. Click Save.

To un-mute alerts on a web path:

  1. Navigate to Experience > Web App Groups.
  2. Click Configure for the web app group containing the web path you want to un-mute.
  3. Click the edit icon in the Alert Profiles column of the web path you want to un-mute.
    • To apply the default workflow alert profiles, select default.
    • To apply the web path specific alert profiles, select custom.
  4. Click Save.

Viewing current web path state

When web path alert profiles are applied to a workflow or to a web path, status icons indicate the current state of the web path.

To view the web path state:

  1. Navigate to Experience > Web App Groups.
  2. Select the web app group containing the web path you are interested in.
    • View the web path state in the leftmost column of the web path.

Web path state is indicated as follows:

Status icon Description
OK
Condition violated

Viewing historical web path state

When web path alert profiles are applied to a workflow or to a web path, status icons indicate the historical state of the web path.

To view the historical web path state:

  1. Navigate to Experience > Web App Groups.
  2. Click the web app group containing the web path you want to view.
  3. Select the web path you want to view.
  4. Select the time range you are interested in.
    • Web path events are indicated on the time axis of the End User Experience and Milestone Breakdown charts.

Historical web path state is indicated as follows:

.
Status icon Description
Condition violated
Condition cleared
Muted/unmuted, monitoring enabled/disabled, workflow changed, interval changed, or monitoring point overloaded

Viewing web path events

Each time a web path alert is generated, an Experience event is logged. You can view seven days of events for all web paths or for a single web path.

To view web path events for all web paths:

  1. Navigate to Experience > Events.
    • View detailed web path status by clicking a web path in the Web Path Name column.
    • View detailed workflow execution information by clicking an alert message in the Description column.

To view web path events for a single web path:

  1. Navigate to Experience > Web App Groups.
  2. Click the web app group containing the web path you are interested in.
  3. Select the web path you are interested in.
  4. Click the Events tab.
    • View detailed workflow execution information by clicking an alert message in the Description column.