Always keep your monitoring points up to date so that you can take advantage of the new features we add every month. Upgrades only take a few minutes. There are three strategies for monitoring point upgrade:

Managed
Selected monitoring points are automatically upgraded whenever new software is released. Choose to this option if you can tolerate an occasional disruption in data collection, otherwise use the schedule option. Upgrade Settings > Managed is available as a per-monitoring-point and bulk action.
Manual
You are responsible for upgrading the selected monitoring points by selecting 50x50_trans.png > Upgrade Now. A yellow triangle 50x50_trans.png appears when the monitoring point is no longer running the latest version. You don’t need to upgrade immediately, but we recommend that you do it soon after. Upgrade Now is available as a bulk action and per monitoring point.
Scheduled
Selected monitoring points are upgraded automatically, but only during the time window you specify. Use this option if you need to align upgrades with your regular network maintenance window. There is an option here to skip the next upgrade. A yellow triangle 50x50_trans.png appears when the monitoring point is no longer running the latest version. You may perform 50x50_trans.png > Upgrade Now without affecting your schedule if you want to upgrade immediately.

Failed upgrade?

Power cycle the monitoring point and try again. If still unsuccessful, open a support ticket.