Use the following steps to install a software monitoring point (s35) in your network.

  1. Prerequisites
  2. Prepare the host
  3. Download and install
  4. Assign licenses
  5. Set the monitoring point location
  6. Set up monitoring


Prepare the host

  1. Windows hosts: You may need to add an exception to your Windows Firewall and any other security software that may block s35 traffic.
  2. Virtual hosts: The pseudo performance counter must be enabled or the s35 will return spurious results. The instructions that follow show you how to do this in vSphere Client 5.5.
    1. In the vSphere Client, navigate to View > Inventory.
    2. Power off the guest on which the s35 will be installed.
    3. Select the host at the root of the inventory tree and then navigate to it’s Summary tab.
    4. In the Resources pane of the Summary tab, find its datastore and right-click > Browse Datastore.
    5. In the Datastore view, select the directory corresponding to the guest.
    6. Download the guest’s configuration file. It’s the one with the .vmx extension.
    7. Search for the line monitor_control.pseudo_perfctr = "true". If it is not present, append it to the file and save your changes.
    8. Back in the datastore view, upload your new .vmx file.
    9. Reset the guest.

Download and install

  1. Log in to APM.
  2. Select an organization if you belong to more than one.
  3. If you’re setting up your first monitoring point, you’ll automatically be taken to the first step of the ‘+ Add Monitoring Point’ wizard.
  4. If your organization already has monitoring points, you’ll have to navigate to the first step:
    1. Log in.
    2. Select an organization.
    3. Navigate to > Manage Monitoring Points.
    4. Click + Add Monitoring Points.
  5. Click Software Sequencer.
  6. Download the s35 for your OS.
  7. Keep APM open. We’ll come back to it later.
  8. Install the s35 on your host machine.

Assign licenses

Every monitoring point is sold with a base license that allows it to monitor a certain number of applications. The base license must be assigned to the monitoring point in APM before it can be used. Optionally, add-on licenses can be assigned.

To license a monitoring point:

  1. Return to the browser tab where you are running APM.
  2. Navigate to > Manage Monitoring Points.
  3. Wait for the new monitoring point to show up in the list (you may need to refresh your screen).
    • The monitoring point status should show “Connection Established” ().
    • If it doesn’t appear after a few minutes, you’ll need to troubleshoot the problem.
  4. Assign a base license to the monitoring point.
  5. Optionally, assign add-on licenses as required.

Set the monitoring point location

When adding a new monitoring point to APM, you need to specify its location. This setting provides essential geographical context for the data that the monitoring point collects.

To set the location of the monitoring point:

  1. Enter the monitoring point location if prompted during the setup procedure.

Set up monitoring

At this point the monitoring point setup is complete. Continue the APM setup procedure at Set up monitoring.