Use the following steps to install a Native Monitoring Point (NMP) on a macOS system on your network. After installation is complete, the NMP software connects to back APM. Once this is done, you need to license the Monitoring Point, set its location, and then set up Delivery monitoring.

  1. Prerequisites
  2. Download the software
  3. Install the software
  4. Assign licenses
  5. Set the Monitoring Point location
  6. Set up monitoring
  7. Related topics

Prerequisites

  • Make sure you have administrative privileges on the system you are deploying to.
  • Make sure you’re using a supported OS.
  • For virtual environments, make sure you’re using a qualified hypervisor and guest OS. If not, use a Virtual Monitoring Point (on KVM or VMware) instead.
  • Configure your firewall rules to enable the Monitoring Point access to APM.
    • The Monitoring Point can still be installed and configured without this step, but monitoring is not possible until it is done.

Download the software

  1. Log in to APM.
  2. Select an organization (if you belong to more than one).
  3. If you’re setting up your first Monitoring Point, you will be taken to the first step of the Add Monitoring Point wizard.
  4. If your organization already has Monitoring Points, navigate to > Manage Monitoring Points > Add Monitoring Points.
  5. In the Platform Type field, select macOS (native).
  6. Click Native Monitoring Point for macOS.
    • The installer is downloaded to your computer.

Install the software

This procedure is also available in other formats: Word, PDF

  1. Download both the installation file (​AppNeta-Sequencer.dmg​) and the configuration file (​EXAMPLE_nis.config​). Save these files to your ​Downloads​ folder.
  2. On your computer, open ​Finder​.
    Screenshot of Mac task bar with Finder highlighted.
  3. Select the ​Downloads​ folder.
  4. Double-click ​AppNeta-Sequencer.dmg.
    Screenshot of Downloads folder with Downloads and AppNeta-Sequencer.dmg highlighted.
  5. Double-click ​Sequencer.pkg.
    Screenshot of AppNeta Sequencer folder with Sequencer.pkg highlighted.
    • If you receive the message​ ​“Sequencer.pkg” can’t be opened…​, click ​OK and follow these steps to allow the installer (​Sequencer.pkg​) to be opened:
      1. Click the Apple icon (top left) and select ​System Preferences​.
        Screenshot of Apple menu with the Apple logo and System Preferences highlighted.
      2. Click the “Show All” button in the top of the ​System Preferences window to ensure you are on the main System Preferences view.
        Screenshot of the top of the System Preferences dialog with the 'Show All' button highlighted.
      3. Click ​Security & Privacy​.
        Screenshot of the first row in the System Preferences dialog with the 'Security & Privacy' highlighted.
      4. Click ​Open Anyway​.
        Screenshot of the Security & Privacy dialog with 'Open Anyway' highlighted.
      5. If you receive the message​ ​“Sequencer.pkg” can’t be opened…​, click ​Open.
      6. Close the ​Security & Privacy​ window.
  6. Click on the ​Installer​ icon in the dock.
    Screenshot of the Mac task bar with the Installer icon highlighted.
    • Note: ​Clicking the Installer icon is only to bring the window to focus. You may not need to do this.
  7. Click ​Continue​.
    Screenshot of the initial sequencer installer screen with the Continue button highlighted.
  8. Read the license agreement and click ​Continue​.
    Screenshot of the sequencer installer license agreement screen with the Continue button highlighted.
  9. Click ​Agree​.
    Screenshot of the agreement dialog with the Agree button highlighted.
  10. Click ​Install​.
    Screenshot of the sequencer installer Installation Type screen with the Install button highlighted.
  11. If you are prompted for your password, enter it and click ​Install Software​.
    Screenshot of the 'Installer is trying to install ...' dialog with the Install Software button highlighted.
  12. If you receive the message​ “​Installer“ wants access to control “SystemUIServer“. Allowing control will provide access to documents and data in “SystemUIServer“, and to perform actions within that app​., ​click ​OK​.
    Screenshot of the 'Installer wants access to ...' dialog with the OK button highlighted.
  13. If you are prompted to select the configuration file you downloaded earlier (​EXAMPLE_nis.config​), select it and click ​Choose​.
    Screenshot of Finder with the Downloads folder and 'my_org_nis.config' highlighted.
  14. On successful installation, click ​Close​.
    Screenshot of the sequencer installer Summary screen with the Close button highlighted.
  15. If you see a message Do you want to move the “AppNeta Sequencer” Installer to the Trash?​, click ​Move to Trash​.
    Screenshot of the 'Do you want to move ... Installer to the Trash' dialog with the Move to Trash button highlighted.
  16. Click the Apple icon (top left) and select ​System Preferences​.
    Screenshot of Apple menu with the Apple logo and System Preferences highlighted.
  17. Click “Show All” the button in the top of the ​System Preferences​ window to ensure you are on the main System Preferences view.
    Screenshot of the top of the System Preferences dialog with the 'Show All' button highlighted.
  18. Click ​AppNeta Sequencer​.
    Screenshot of the System Preferences screen with the AppNeta Sequencer highlighted.
  19. Enter your password if prompted, and click ​OK​.
  20. Click ​Select new .config​.
    Screenshot of the AppNeta Sequencer Preferences screen with 'Select new .config' highlighted.
  21. Select the configuration file you downloaded in a previous step (​EXAMPLE_nis.config​) and click ​Open​.
    Screenshot of Finder with the Downloads folder and 'my_org_nis.config' highlighted.
    • The NMP will restart with the selected configuration. Click ​OK​.
      Screenshot of the 'The Sequencer has been restarted ...' dialog with the OK button highlighted.
  22. At this point the NMP software is installed. If the NMP Status is “Not running” click ​Start​.
    Screenshot of the AppNeta Sequencer Preferences screen with 'Start' highlighted.

Assign licenses

Every Monitoring Point is sold with a base license that allows it to monitor a certain number of applications. The base license must be assigned to the Monitoring Point in APM before it can be used. Optionally, add-on licenses can be assigned.

To license a Monitoring Point:

  1. Within APM, navigate to > Manage Monitoring Points.
  2. Wait for the new Monitoring Point to show up in the list (you may need to refresh your screen).
    • The Monitoring Point status should show “Connection Established” (Green circle with white check mark).
    • If it doesn’t appear after a few minutes, you’ll need to troubleshoot the problem.
  3. Assign a base license to the Monitoring Point.
  4. Optionally, assign add-on licenses as required.

Set the Monitoring Point location

When adding a new Monitoring Point to APM, you need to specify its location. This setting provides essential geographical context for the data that the Monitoring Point collects.

To set the location of the Monitoring Point:

  1. Enter the Monitoring Point location if prompted during the setup procedure.

Set up monitoring

At this point the Monitoring Point setup is complete. Continue the APM setup procedure at Set up monitoring.
Note that the NMP only supports Delivery monitoring. It does not support Experience or Usage monitoring.