If you’re here, chances are that you want to re-deploy a monitoring point that was once connected. Even if you don’t know the details of the previous configuration, e.g., IP address, hostname, organization, etc., the easiest way to get your monitoring point up and running is via the setup wizard under > Manage Monitoring Points > +Add Monitoring Point. That process includes resetting the monitoring point to factory defaults and upgrading its software to the latest version.

If for some other reason you want to return the monitoring point to the way it was when we shipped it to you, start with configuration reset. In most cases, you’d use reflash and hard reset only when directed by Customer Care.

Configuration reset

Use this procedure to return your device to the way it was when we shipped it to you. Paths and monitoring data are not removed until you delete the monitoring point from the organization.

Web Admin

  1. Log in to web admin.
  2. Click ‘system configuration’.
  3. Click ‘reset to factory defaults’.

USB

  1. Download the configuration package from here.
  2. Extract the contents to the root of an empty, fat32-formatted USB stick.
  3. Open autorun.sh in a text editor.
  4. Search for ‘Reset Configuration’.
  5. Remove the preceding # symbol from the # ./scripts/resetConfiguration.sh.
  6. Save and close the file.
  7. Insert the USB stick into the device, which must be on and fully booted.
  8. Monitor the device for feedback.
  9. Wait for the device to indicate that it is ready.

USB

  1. Download the reset config file from here.
  2. Save it to a fat32-formatted USB stick.
  3. Insert the USB stick into the device, which must be on and fully booted.
  4. Monitor the device for feedback.
  5. Wait for the device to indicate that it is ready.

Reflash

Customer Care might direct you to re-install the operating system if configuration reset didn’t work. Re-installing software resets all configurations on your device, which means you’ll now have to set it up like it was new. When you do, choose the same hostname as before and APM will know to replace the old device with the new one. Once replaced, all of your configs and monitoring data will be moved over, and the old device will be deleted.

  1. Download the device software from here.
  2. Extract the contents to the root of an empty, fat32-formatted USB stick.
  3. Insert the USB stick into the device, which must be on and fully booted.
  4. Monitor the device for feedback.
  5. Wait until the device indicates that it is ready, which should be < 15 minutes.

Hard reset

Customer Care might direct you to hard reset in rare cases when a device cannot be accessed via the network and is unresponsive to USB Configuration. Hard reset reverts the device back to the factory-installed software version. Keep this in mind when reconnecting to APM because if this version is several versions behind the latest, you might need to follow up with a reflash to bring the device up to date.

m22
Press and hold the reset button for 2 seconds. Then immediately press and hold the reset button again until all LEDs start flashing, which should be in about 25 seconds; the device is ready when the blue status LED returns to heartbeat.
m25
There is no F/D or reset button, re-install the software via USB stick instead.
m30
Press and hold the full datawipe (F/D) button until the device starts beeping, which should take about 20 seconds; you’ll hear 4 short beeps, then 1 long one. The device is ready when it beeps twice, this should take 5 to 15 minutes.
m35
There is no F/D or reset button, re-install the software via USB stick instead.
r40
Press the F/D button for 15 seconds. Follow the prompts on the LCD.
r45
Reboot the unit by power-cycling, then while it’s rebooting press the F/D button. The LCD will update in < 1 minute when re-flashing begins.
r400
Press the F/D button for 15 seconds. Follow the prompts on the LCD.