Every Enterprise Monitoring Point (EMP) is shipped with a set of default credentials: a single username and password. The username cannot be changed but you can change the password. If you change the password and then forget it, there is a procedure to reset it.

Default credentials

You need monitoring point credentials to log into Web Admin or use the Admin API. The default credentials for the various monitoring point models are as follows:

Monitoring point model Default username Default password
m25, m35, m50, m70, r45, r90 admin appneta.admin
m22, m30, r40, r400 root appneta.admin *previously password or AppNeta

Change monitoring point password

To secure your monitoring point, it is recommended that you change the password from its default. The procedure for changing the password depends on the monitoring point model:

To change the password on m25, m35, m50, m70, r45, or r90 monitoring points:

  1. Log in to Web Admin.
  2. Click Monitoring Point Settings.
  3. Click Password.
  4. Make your changes and click Submit.

To change the password on m22, m30, r40, or r400 monitoring points:

  1. Log in to Web Admin.
  2. Click Change Root Password.
  3. Enter new password and click Set Password.

Reset monitoring point password

If you forget your monitoring point password you can reset it. The procedure for resetting the monitoring point password depends on the model:

To reset the password on m25, m35, m50, m70, r45, or r90 monitoring points:

  1. Download the reset password config file.
  2. Edit the downloaded config file for your needs.
    • Uncomment sections to be used (if required).
    • Replace content in arrow brackets (no arrow brackets should remain).
  3. Copy the file onto a USB stick.
  4. Make sure the monitoring point is ready.
  5. Insert the USB stick into the monitoring point.
    • The monitoring point reads the configuration from the USB stick and indicates that it is doing so.
  6. Wait until the monitoring point is finished.
  7. Remove the USB stick.
    • The monitoring point configuration is updated.
    • Any problems updating the configuration are logged in the usb.log file on the USB stick.
  8. Log in to Web Admin using your new password.

To reset the password on m22, m30, r40, or r400 monitoring points:

  1. Download the monitoring point Configuration package from the “image and configuration files” section for your monitoring point in Monitoring Points.
  2. Extract the contents to the root of an empty, FAT32-formatted USB stick.
  3. Open autorun.sh on the USB stick.
  4. Uncomment the following line and substitute ‘root’ and your desired password in place of ‘username’ and ‘userpasswd’, respectively. Enclose the password in single quotes if the password includes special characters. If the password itself includes a single quote, use backslash to escape it.

    # ./scripts/configureAccounts.sh change username userpasswd
    
  5. Save your changes.
  6. Make sure the monitoring point is ready.
  7. Insert the USB stick into the monitoring point.
    • The monitoring point reads the configuration from the USB stick and indicates that it is doing so.
  8. Wait until the monitoring point is finished.
  9. Remove the USB stick.
    • The monitoring point configuration is updated.
    • Any problems updating the configuration are logged in the usb.log file on the USB stick.
  10. Log in to Web Admin using your new username and password.