This page describes the APM licensing model. See the Legacy licensing model page for more information on legacy licensing.

In March 2017, AppNeta changed licensing models to consolidate Delivery, Experience, and Usage monitoring. The new APM licensing model replaced the Legacy (PathView) licensing model, though Legacy licensing is still supported for customers with legacy monitoring points.

Enterprise Monitoring Point licensing

An Enterprise Monitoring Point must be assigned a base license before it can be used. Once it is assigned a base license, it can be used for Delivery, Experience, and Usage monitoring (depending on the features available on the monitoring point). Each base license contains a number of Standard Enterprise Application licenses. Each application license enables you to monitor an application on a distinct path from the monitoring point to the target.

If you need to monitor more applications than the base license provides, individual Standard Enterprise Application licenses are available. The maximum number of applications you can monitor depends on the monitoring point model. In addition, licenses are available for voice and video testing.

Base license

There are three types of base licenses - Small Office, Large Office, and Data Center. Each contains a given number of Standard Enterprise Application licenses, and each can be assigned to specific monitoring point models:

Base license type Standard Enterprise Application licenses included Monitoring point model
Small Office 5 s35, m20, m22, m25, m30, m35, v35
Large Office 45 r40, r45
Data Center 45 r400

Application license consumption

An application license is consumed:

  • for each web path created in Experience monitoring
  • for each network path created in Delivery monitoring where the target is three or more hops away from the source. Those closer than three hops are considered LAN targets and do not consume an application license. The following clarifications apply:
    • If the network path is part of a web path, no additional licenses are consumed.
    • Targets can be URLs, FQDNs, or IP addresses.
    • URLs and FQDNs are resolved every three minutes.
    • The hop count refers to L3 (WAN) hops.
    • The hop count does not include the target.
    • The hop count is based on the longest route to the target via ICMP, UDP, or TCP.

Usage monitoring does not consume application licenses.

Global Monitoring Point licensing

For Global Monitoring Points, only individual Standard and Enhanced application licenses are available. Each web path created on a Global Monitoring Point consumes a license.

Standard and Enhanced application licenses

Application licenses come in two forms: Standard and Enhanced. The main difference is that the Enhanced application license enables you to run Experience scripts at one minute intervals.

At this time, Enhanced application licenses are only available on Global Monitoring Points, not on Enterprise Monitoring Points.

The following table provides the detail:

Module Standard license testing interval Enhanced license testing interval
Delivery monitoring 1 minute 1 minute
Experience monitoring 5 minute 1 minute
Usage monitoring 5 minute 5 minute

In addition, the Enhanced application license enables you to run Experience scripts more often:

Parameter Standard license Enhanced license
Minimum script execution interval 5 minute 1 minute
Maximum script execution time 1 min / 5 min 25 sec / 1 min
Execution load ratio 2:10 4:10

View licenses

To view the licenses used and available within your organization:

  1. Navigate to > Manage Licenses.
  2. In the Parent Organization drop-down, select the parent organization you want to view.
  3. In the Organization drop-down, select the child organization you want to view.
    • The licensing for the selected organization is displayed.
    • The APM Monitoring Points tab on the bottom table contains licensing for each monitoring point.
    • The APM Licenses tab on the bottom table contains all licenses owned by the organization.

Assign a base license to an Enterprise Monitoring Point

In order to use an Enterprise Monitoring Point, you must first assign it a base license.

To assign a base license to an Enterprise Monitoring Point:

  1. Navigate to > Manage Licenses.
  2. In the Parent Organization drop-down, select the parent organization containing the monitoring point.
  3. In the Organization drop-down, select the child organization containing the monitoring point.
  4. Click the APM Monitoring Points tab in the bottom table.
  5. For the monitoring point you want to add the license to, select /files/50x50_trans.png > Assign Licenses.
  6. In the Base License section, select a base license.
  7. Click Submit.
    • The monitoring point is ready to use.

Assign an add-on license to an Enterprise Monitoring Point

In addition to a base license, you can add Standard application licenses, voice licenses, and video licenses to an Enterprise Monitoring Point. Before they can be assigned, you need to purchase them. Once purchased, they will be added to your organization and available for assignment.

To assign an add-on license to an Enterprise Monitoring Point:

  1. Navigate to > Manage Licenses.
  2. In the Parent Organization drop-down, select the parent organization containing the monitoring point.
  3. In the Organization drop-down, select the child organization containing the monitoring point.
  4. Click the APM Monitoring Points tab in the bottom table.
  5. For the monitoring point you want to add the license to, select /files/50x50_trans.png > Assign Licenses.
  6. In the Add-on Licenses section, specify the types and quantities of licenses you want to add.
  7. Click Submit.
    • The new capabilities are ready to use.

Transfer a license between Enterprise Monitoring Points

Transferring a base license between monitoring points involves deleting the licensed monitoring point. Be aware of the consequences before deleting.
Licenses can only be transferred between monitoring points that use the same base license type.

To transfer a base license between two monitoring points:

  1. Delete the licensed monitoring point.
  2. Set up the unlicensed monitoring point.

Transfer unused licenses between organizations

In order to transfer licenses between two organizations, you must have manage license privileges in both organizations.

To transfer a license between two organizations:

  1. Navigate to > Manage Licenses.
  2. Click the APM Licenses tab in the bottom table.
  3. For the license you want to transfer, select /files/50x50_trans.png > Transfer License.
    • If Transfer Licenses is not available, the license cannot be transferred.
  4. In the Transfer License to Organization drop-down, select the organization to transfer the license to.
  5. Click Submit.

You can transfer multiple licenses at once by clicking Bulk Action and selecting all the licenses you want to transfer before selecting Transfer License.

Request a Global Monitoring Point license

In order to use a Global Monitoring Point, you must first request a license for it. Once you have requested the license, you will be contacted via email to activate it.

To request a Global Monitoring Point license:

  1. Navigate to Experience > Web App Groups.
  2. Click + Global Monitoring Point.
  3. For each Global Monitoring Point location you want to create web paths from:
    1. Check the location and specify the number of licenses required for that location (one for each application you want to monitor from that location).
    2. Click Submit.
      • You will be contacted via email to activate the license(s).