This page describes the APM licensing model. See the Legacy licensing model page for more information on legacy licensing.

In March 2017, AppNeta changed licensing models to consolidate Delivery, Experience, and Usage monitoring. The new APM licensing model replaced the Legacy (PathView) licensing model, though Legacy licensing is still supported for customers with legacy monitoring points.

Enterprise Monitoring Point licensing

An Enterprise Monitoring Point (EMP) must be assigned a base license before it can be used. Once it is assigned a base license, it can be used for Delivery, Experience, and Usage monitoring (depending on the features available on the monitoring point). Each base license contains a number of Standard Enterprise Application licenses. Each Standard Enterprise Application license enables you to monitor an application on a distinct path from the monitoring point to the target.

If you need to monitor more applications than the base license provides, individual Standard Enterprise Application licenses are available. The maximum number of applications you can monitor depends on the monitoring point model. In addition, licenses are available for voice and video testing.

Base license

There are three types of Enterprise Monitoring Point base licenses - Small Office, Large Office, and Data Center. Each contains a given number of Standard Enterprise Application licenses, and each can be assigned to specific monitoring point models:

Base license type Standard application licenses included Monitoring point model
Small Office 5 s35, m20, m22, m25, m30, m35, v35
Large Office 45 r40, r45
Data Center 45 r400

Testing interval

Standard Enterprise Application licenses provide the following testing intervals for the various APM modules:

Module Testing interval
Delivery monitoring 1 minute
Experience monitoring 5 minute
Usage monitoring 5 minute

Application license consumption

An application license is consumed:

  • for each web path created in Experience monitoring
  • for each network path created in Delivery monitoring where the target is >= 4 hops away from the source and latency >= 5ms. Those < 4 hops or with latency < 5ms are considered LAN targets and do not consume an application license. The following clarifications apply:
    • If the network path is part of a web path, no additional licenses are consumed.
    • Targets can be URLs, FQDNs, or IP addresses.
    • URLs and FQDNs are resolved every three minutes.
    • The hop count refers to L3 (WAN) hops.
    • The hop count includes the target.
    • The hop count is based on the longest route to the target via ICMP, UDP, or TCP.

Usage monitoring does not consume application licenses.

View licenses

To view the licenses used and available within your organization:

  1. Navigate to > Manage Licenses.
  2. In the Parent Organization drop-down, select the parent organization you want to view.
  3. In the Organization drop-down, select the child organization you want to view.
    • The licensing for the selected organization is displayed.
    • The APM Monitoring Points tab on the bottom table contains licensing for each monitoring point.
    • The APM Licenses tab on the bottom table contains all licenses owned by the organization.

Assign a base license to an EMP

In order to use an Enterprise Monitoring Point, you must first assign it a base license.

To assign a base license to an Enterprise Monitoring Point:

  1. Navigate to > Manage Licenses.
  2. In the Parent Organization drop-down (if visible), select the parent organization containing the monitoring point.
  3. In the Organization drop-down, select the child organization containing the monitoring point.
  4. Click the APM Monitoring Points tab in the bottom table.
  5. For the monitoring point you want to add the license to, select > Assign Licenses.
  6. In the Base License section, select a base license.
  7. Click Submit.
    • The monitoring point is ready to use.

Transfer a base license between EMPs

Transferring a base license between monitoring points involves deleting the licensed monitoring point. Be aware of the consequences before deleting.
Licenses can only be transferred between monitoring points that use the same base license type.

To transfer a base license between two monitoring points:

  1. Delete the licensed monitoring point.
  2. Set up the unlicensed monitoring point.

Assign an add-on license to an EMP

In addition to a base license, you can add Standard Enterprise Application licenses, voice licenses, video licenses, and 10Gbps monitoring licenses to an Enterprise Monitoring Point. Before they can be assigned, you need to purchase them. Once purchased, they will be added to your organization and available for assignment.

To assign an add-on license to an Enterprise Monitoring Point:

  1. Navigate to > Manage Licenses.
  2. In the Parent Organization drop-down, select the parent organization containing the monitoring point.
  3. In the Organization drop-down, select the child organization containing the monitoring point.
  4. Click the APM Monitoring Points tab in the bottom table.
  5. For the monitoring point you want to add the license to, select > Assign Licenses.
  6. In the Add-on Licenses section, specify the types and quantities of licenses you want to add.
  7. Click Submit.
    • The new capabilities are ready to use.

Transfer unused licenses between organizations

In order to transfer licenses between two organizations, you must have manage license privileges in both organizations.

To transfer a license between two organizations:

  1. Navigate to > Manage Licenses.
  2. Click the APM Licenses tab in the bottom table.
  3. For the available license you want to transfer, select > Transfer License.
    • If Transfer Licenses is not available, the license cannot be transferred.
  4. In the Transfer License to Organization drop-down, select the organization to transfer the license to.
  5. Click Submit.
    • The license is transferred to the selected organization.

The Transfer License option is also available in the Bulk Action drop-down. Use this feature to transfer multiple licenses at the same time.