Log in to Web Admin

There are a few different methods to log into the Web Admin interface on a monitoring point.

  • If the monitoring point is currently connected to APM, use Method 1.
  • If the monitoring point has been connected to APM in the past but is not connected now, use Method 2.
  • If the monitoring point has never been connected to APM, use Method 3.

Method 1: Log in via APM

  1. Log in to APM.
  2. Make sure you are using the correct organization.
  3. Navigate to > Manage Monitoring Points.
  4. Click the monitoring point you want to connect to.
  5. Click Launch Monitoring Point Web Admin… in the right side panel.
  6. Log in.
    • Use credentials for the monitoring point.
    • If you are unable to login, see Can’t log in.

Method 2: Log in directly (hostname or IP address from APM)

  1. Determine the monitoring point hostname or IP address
  2. Enter the hostname or the appropriate IP address in the address bar of your web browser.
    • Use https://<hostname-or-ip> for m25, m35, v35, r45.
    • Use http://<hostname-or-ip> for m22, m30, r40, or r400.
  3. Log in.
    • Use credentials for the monitoring point.
    • If you are unable to login, see Can’t log in.

Method 3: Log in directly (hostname or IP address from USB)

  1. Extract the monitoring point configuration using a USB stick.
  2. Double-click the .html file on the USB stick to open it in a browser.
    • The System Host Name field contains the hostname.
    • The IP Address field contains the IP address.
  3. Enter the IP address or hostname in the address bar of your web browser.
    • Use https://<hostname-or-ip> for m25, m35, v35, r45.
    • Use http://<hostname-or-ip> for m22, m30, r40, or r400.
  4. Log in.
    • Use credentials for the monitoring point.
    • If you are unable to login, see Can’t log in.

Determine the monitoring point hostname or IP address

  1. Log in to APM.
  2. Make sure you are using the correct organization.
  3. Navigate to > Manage Monitoring Points.
  4. Click the monitoring point you want to connect to.
    • The Name field contains the hostname.
    • The Local Network Interface field in the right pane contains the local IP address.
    • The Public IP Address field in the right pane contains the public IP address.

Can’t log in?

  1. Try using the default monitoring point credential.
  2. Make sure the device status is OK 50x50_trans.png.
  3. Make sure the device is upgraded to the latest software.
  4. Make sure you’re using http:// or https:// as appropriate.
  5. If using a hostname, try again using its IP.
  6. If using a public IP, verify that port forwarding is enabled on the device performing NAT.
  7. Make sure you created a firewall rule for our capture server.
  8. Power the monitoring point off then on.
  9. If you are still unable to login, open a support ticket.

Password reset

The procedure for resetting the password varies by monitoring point type.

  • For m25, m35, and r45 monitoring points, see this page.
  • For m22, m30, r40, and r400 monitoring points, see this page.