Log in to Web Admin

There are a few different methods to log into the Web Admin interface on a monitoring point.

  • If the monitoring point is currently connected to APM, use Method 1.
  • If the monitoring point has been connected to APM in the past but is not connected now, use Method 2.
  • If the monitoring point has never been connected to APM, use Method 3.

Method 1: Log in via APM

  1. Log in to APM.
  2. Navigate to > Manage Monitoring Points.
  3. Click the monitoring point you want to connect to.
  4. Click Launch Monitoring Point Web Admin… in the right side panel.
  5. Log in.
    • Use credentials for the monitoring point.
    • If you are unable to login, see Can’t log in.

Method 2: Log in directly (hostname or IP address from APM)

  1. Log in to APM.
  2. Navigate to > Manage Monitoring Points.
  3. Click the monitoring point you want to connect to.
    • The Name field contains the hostname.
    • The Local Network Interface field in the right pane contains the IP address.
  4. Enter the IP address or hostname in the address bar of your web browser.
    • Use https://<hostname-or-ip> for m25, m35, v35, r45.
    • Use http://<hostname-or-ip> for m22, m30, r40, or r400.
  5. Log in.
    • Use credentials for the monitoring point.
    • If you are unable to login, see Can’t log in.

Method 3: Log in directly (hostname or IP address from USB)

  1. Extract the monitoring point configuration using a USB stick.
  2. Double-click the .html file on the USB stick to open it in a browser.
    • The System Host Name field contains the hostname.
    • The IP Address field contains the IP address.
  3. Enter the IP address or hostname in the address bar of your web browser.
    • Use https://<hostname-or-ip> for m25, m35, v35, r45.
    • Use http://<hostname-or-ip> for m22, m30, r40, or r400.
  4. Log in.
    • Use credentials for the monitoring point.
    • If you are unable to login, see Can’t log in.

Can’t log in?

  1. Try using the default monitoring point credential.
  2. Make sure the device status is OK 50x50_trans.png.
  3. Make sure the device is upgraded to the latest software.
  4. Make sure you’re using http:// or https:// as appropriate.
  5. If using a hostname, try again using its IP.
  6. If using a public IP, verify that port forwarding is enabled on the device performing NAT.
  7. Make sure you created a firewall rule for our capture server.
  8. Power the monitoring point off then on.
  9. If you are still unable to login, open a support ticket.

Password reset

The procedure for resetting the password varies by monitoring point type.

  • For m25, m35, and r45 monitoring points, see this page.
  • For m22, m30, r40, and r400 monitoring points, see this page.