Add a user

Only Organization Admins can add users.

To add a user:

  1. Navigate to > Manage Users.
    • If you do not see the Manage Users option, you do not have the necessary (Organization Admin) privileges.
  2. Click + Add User.
  3. Enter user information and specify the user role and organization(s) they can access.
  4. Click Create User.

Change your password

To change your password:

  1. Go to the login page at login.appneta.com.
  2. Click Forgot your password?.
  3. In the User ID field, specify your user ID (typically your email address).
  4. Click Submit.
    • Instructions for resetting your password will be emailed to you.

Change a user’s password

Only Organization Admins can change another user’s password.

To change a user’s password:

  1. Navigate to > Manage Users.
  2. For the appropriate user, navigate to 50x50_trans.png > Reset Password.
  3. In the Password field, enter the new password.
  4. In the Confirm New Password field, enter the new password again.
  5. Click Update.

Change a user’s email

Only Organization Admins can change another user’s email.

  1. Navigate to > Manage Users.
  2. For the appropriate user, navigate to 50x50_trans.png > Configure.
  3. In the Email Address field, enter the new email address.
  4. Click Update.

What is your user role?

Use the following tests to determine your user role:

  • Organization Admin - you should be able to see > Manage Users.
  • Advanced - you should be able to see > Manage Monitoring Points.
  • Standard - you should be able to see the + Add Network Path button at Delivery > Network Path List

If none of these apply, you are a View Only user.

User roles and privileges

A user’s role determines what actions they are allowed to perform.

Manage
Role View Configure Monitoring Points Licenses Users Orgs
Organization Admin
The user has advanced privileges plus access to administrative actions, e.g., Manage Organizations, Manage Users, Manage SNMP, and view usage activity.
Custom
Choose view only, standard, or advanced; advanced still includes Manage Monitoring Points and Manage Licenses.
Advanced
The user has standard privileges plus access to non-administrative management pages, e.g., Manage Monitoring Points and Manage Licenses.
Standard
The user has view privileges plus access to non-administrative actions, e.g., add network path, add web app, start/stop usage monitoring, etc.
View Only
The user can access and view information, but no configuration actions, e.g., add network path, add web app, start/stop usage monitoring, etc., are available. In addition, the user may not access any management pages, e.g., Manage Monitoring Points and Manage Saved Lists, except for a Manage Licenses page but with no action menus.
Add-on privileges
System Config Configure system options like email server.
User Resolution Display host-to-username correlations based on domain controller logs.
Advanced Diagnostics View inconsistent or uncertain diagnostic results that are otherwise marked as ‘indeterminate’ and suppressed.
Embeddable Session Login Allow user sessions to be embedded in external web applications.