Add new users

Organization admins can add new users from the Manage Users page. Non-admins don’t have this privilege and won’t see the Manage Users page in the menu.

Change email or password

Non-admin users will need to contact their organization admin to change any element of their user profile except for password, which can be changed using the Forgot your password? link on the login page. Organization Admins can change any user’s password, including their own from > Manage Users > 50x50_trans.png > Reset Password. Organization admins can change a user’s email from the > Manage Users > 50x50_trans.png > Configure.

What is your user role?

  1. If you can see the + Add Network Path button at Delivery > Network Path List, you have at least standard privileges.
  2. If you can see > Manage Monitoring Points, you have at least advanced privileges.
  3. If you can see > Manage Users, you have Organization Admin level privileges. This is what you’ll need to setup a new monitoring point.

User roles and privileges

In order for anyone to log in, they must have a user account in some organization. After logging in, user role determines what actions are allowed. If you are an organization admin, you can create and edit user accounts, including your own, from > Manage Users. If you don’t see this option, then you are not an organization admin.

Manage
Role View Configure Monitoring Points Licenses Users Orgs
Organization Admin
The user has advanced privileges plus access to administrative actions, e.g., Manage Organizations, Manage Users, Manage SNMP, and view usage activity.
Custom
Choose view only, standard, or advanced; advanced still includes Manage Monitoring Points and Manage Licenses.
Advanced
The user has standard privileges plus access to non-administrative management pages, e.g., Manage Monitoring Points and Manage Licenses.
Standard
The user has view privileges plus access to non-administrative actions, e.g., add network path, add web app, start/stop usage monitoring, etc.
View Only
The user can access and view information, but no configuration actions, e.g., add network path, add web app, start/stop usage monitoring, etc., are available. In addition, the user may not access any management pages, e.g., Manage Monitoring Points and Manage Saved Lists, except for a Manage Licenses page but with no action menus.
Add-on privileges
System Config Configure system options like email server.
User Resolution Display host-to-username correlations based on domain controller logs.
Advanced Diagnostics View inconsistent or uncertain diagnostic results that are otherwise marked as ‘indeterminate’ and suppressed.
Embeddable Session Login Allow user sessions to be embedded in external web applications.