There are a variety of Delivery reports available. They can be run directly and you can download them in PDF format. You can also save a report filter configuration and run it directly or schedule it to run periodically.

Available reports

The Delivery reports are categorized as follows:

  • Service Quality - Reports in this group focus on highlighting service quality issues.
  • Performance Overview - This report allows you to view the performance of many network paths concurrently.
  • Data Performance Comparison - Reports in this group compare data performance on network paths.
  • Voice Performance Comparison - Reports in this group compare voice performance on network paths.
  • Network Path Detail - This report provides a view of service quality compliance and performance metrics for selected network paths.
  • Application Performance - Reports in this group enable you to view the performance of the paths delivering an application.
  • Location Bandwidth Quality - This report compares the performance of a WAN network path to the stated performance of the Internet service package you purchased from your ISP.

Service Quality

Reports in this group focus on highlighting service quality issues. They include:

  • Service Quality Summary Report - includes data from all three service quality reports in one place:
    • Service Quality Report
    • Violation Breakdown Report
    • Top Offenders Report
  • Service Quality Report - shows the percentage of time that the selected paths were in or out of their acceptable performance range as defined by their alert profiles.
  • Violation Breakdown Report - shows the number of times the selected network paths were out of their acceptable performance ranges.
  • Top Offenders Report - shows the network paths that were out of their acceptable performance ranges for the most number of times and for the longest amount of time.

Performance Overview

The Performance Overview Report provides a single location to view the individual performance of many network paths concurrently, and to compare recent and previous average performance levels.

Report configuration options include:

  • Use the Show dropdown to select a time range.
    • The displayed values are averages for the selected time period.
    • Mouse over a value to display the average for the previous time period.
  • Use the Highlight field to highlight differences between values for the most recent time period and the previous time period.
    • Green highlights represent a performance improvement.
    • Red highlights represent a performance degradation.

Data Performance Comparison

Reports in this group compare data performance on network paths. They include:

  • Data Performance Comparison Report - compares the data performance of two or more selected network paths over a specified time period, up to a maximum of ten network paths. It includes data from all data performance comparison reports in one place:
    • Total Capacity Comparison Report
    • Available Capacity Comparison Report
    • Utilized Capacity Comparison Report
    • Data Loss Comparison Report
    • Data Jitter Comparison Report
    • Latency Comparison Report
    • RTT Comparison Report
  • Total Capacity Comparison Report - Plots the average Total Capacity values for the selected network paths over the specified time period, and additionally includes minimum and maximum Total Capacity values in the data table. Total Capacity is the calculated maximum data rate that could be achieved across the network path.
  • Available Capacity Comparison Report - Plots the average Available Capacity values for the selected network paths over the specified time period, and additionally includes minimum and maximum Available Capacity values in the data table. Available Capacity is the portion of Total Capacity that is not being utilized.
  • Utilized Capacity Comparison Report - Plots the average Utilized Capacity values for the selected network paths over the specified time period, and additionally includes minimum and maximum Utilized Capacity values in the data table. Utilized Capacity is the portion of Total Capacity that is being utilized.
  • Data Loss Comparison Report - Plots the average packet loss values for the selected network paths over the specified time period, and additionally includes minimum and maximum loss values in the data table. Data Loss is the number of packets lost relative to number of packets sent.
  • Data Jitter Comparison Report - Plots the average Jitter values for the selected network paths over the specified time period, and additionally includes minimum and maximum Jitter values in the data table. Jitter is variations in packet delay (packet arrival time).
  • Latency Comparison Report - Plots the average Latency values for the selected network paths over the specified time period, and additionally includes minimum and maximum Latency values in the data table. Latency is the delay caused by the length and type of medium used.
  • RTT Comparison Report - Plots the average Round Trip Time (RTT) values for the selected network paths over the specified time period, and additionally includes minimum and maximum RTT values in the data table. RTT is the time required for a packet to travel to the target host and the reply to come back.

For all reports in this group, when you hover over a data point in a chart, the values for Average, Minimum, and Maximum are updated in the table below the chart.

Voice Performance Comparison

Reports in this group compare voice performance on network paths. They include:

  • Voice Performance Comparison Report - compares the performance of two or more selected network paths with voice-enabled target types, over a specified time period, up to a maximum of ten network paths. It includes data from all voice performance comparison reports in one place:
    • MOS Comparison Report
    • Voice Loss Comparison Report
    • Voice Jitter Comparison Report
    • Latency Comparison Report
    • RTT Comparison Report
  • MOS Comparison Report - plots the Mean Opinion Score (MOS) values for the selected network paths with voice-enabled target types over the specified time period. MOS is the numerical measure of the quality of human speech at the destination end of the path. The calculation assumes one single call (no concurrent calls), and default codec.
  • Voice Loss Comparison Report - plots the average packet loss values for the selected network paths over the specified time period, and additionally includes minimum and maximum loss values in the data table. Voice Loss is the number of packets lost relative to number of packets sent, for network paths with voice-enabled target types.
  • Voice Jitter Comparison Report - plots the average Jitter values for the selected network paths over the specified time period, and additionally includes minimum and maximum Jitter values in the data table. Voice Jitter is variations in packet delay (packet arrival time) for network paths with voice-enabled target types.
  • Latency Comparison Report - plots the average Latency values for the selected network paths over the specified time period, for network paths with voice-enabled target types, and additionally includes minimum and maximum Latency values in the data table. Latency is the delay caused by the length and type of medium used.
  • RTT Comparison Report - plots the average Round Trip Time (RTT) values for the selected network paths over the specified time period, for network paths with voice-enabled target types, and additionally includes minimum and maximum RTT values in the data table. RTT is the time required for a packet to travel to the target host and the reply to come back.

For all reports in this group, when you hover over a data point in a chart, the values for Average, Minimum, and Maximum are updated in the table below the chart.

Network Path Detail

The Network Path Detail Report provides a view of service quality compliance and performance metrics for selected network paths, over a specified time period.

Application Performance

Reports in this group enable you to view the performance of the paths delivering an application. Performance across all locations is compared to the preceding period, and performance is also shown per location. The worst performing paths are identified. The reports include:

  • Application Performance Report - Provides views of the performance of user-defined application services during a specified period, across all locations and per location, including comparisons with the preceding period to determine trends. It includes data from the other application performance reports in one place:
    • Application Performance Summary Report
    • Application Performance Detail Report
  • Application Performance Summary Report - Provides an overview of the performance of network paths within user-defined application services during a specified period. Performance levels are shown for each service, and across all services, as well as percentage changes from the preceding period to determine trends.
  • Application Performance Detail Report - Provides a detailed view of the performance of network paths within a user-defined application service during a specified period. Performance levels across all locations are shown and compared to the preceding period to determine trends, and they are also shown per location. The worst performing network paths are identified, as well as their availability and performance levels.

The reports in this group are based on one or more saved lists of network paths used to deliver the application. If the selected lists represent more than one application, the All Service Summary section is a summary across all those applications.

Report configuration options include:

  • Use the Show Top Offenders dropdown to select the number of top offenders to show.
    • Only the paths with the most amount of time in a violation state are shown. Time spent in a violation state considers network path and web path alert violations.
  • Use the Violation and Outage Threshold field to identify locations that have more than the specified percentage of paths in a violation state.
    • This is indicated by black markings in the By Location section of the report.

Location Bandwidth Quality

The Location Bandwidth Quality Report compares the performance of a WAN network path to the stated performance of the Internet service package you purchased from your ISP. In this report, an ‘office’ represents a location containing a WAN path you want to monitor.

Report configuration options include:

  • Use the Create New link to create an ‘office’.
    • Select a monitoring point and a network path from that monitoring point to represent the office.
    • Include additional information about the location as appropriate.
  • Use Select & Edit to select offices to include in the report or to edit existing office configurations.

Report actions

Actions you can take on the Delivery reports include:

Run a report

To run a report:

  1. Navigate to Reports > Report List.
  2. Select a report.
  3. If you are presented with an Edit Report Filters dialog, you can adjust report filters there.
  4. If you have a saved filter you want to use, in the Filters dropdown, select the filter.
  5. If you want to adjust the report filter, do so as appropriate (filters vary by report type).
    • For example, on the Network Path Detail report, click (edit) to select paths to compare.
  6. If you want to adjust the report time range, click Update (if it exists for the report).
    • The report is run using the selected filter and time range.

Download a report

You can download a PDF version of a Delivery report or a PDF version of the performance charts for a single web path.

Download a Delivery report

To download a PDF version of a Delivery report:

  1. Run the report.
  2. Select > Download PDF.
    • The report is downloaded to your computer.

Download the performance charts

To download a PDF version of the performance charts for a web path:

  1. Navigate to Delivery > Network Paths.
  2. Click the network path you are interested in.
  3. Adjust the time range to the period you want to capture.
  4. Select > Download PDF.
    • The Network Path Detail Report for the selected network path is downloaded to your computer.

Saved report filters

Saving a report filter provides a convenient way to run a report without having to re-specify the filter each time. Actions you can take on report filters include:

Save a report filter

To save a report filter:

  1. Navigate to Reports > Report List.
  2. Select a report.
  3. If you are presented with an Edit Report Filters dialog, you can adjust report filters there.
  4. Adjust the report filter as appropriate (they vary by report type).
    • For example, on the Network Path Detail report, click (edit) to select paths to compare.
  5. Adjust the report time range as appropriate (if it exists for the report).
    • For example, on the on the Network Path Detail report, click Update and update the time range.
  6. In the Filters section, click Save Filters.
  7. Select Save New.
  8. In the Name field, enter a name for the filter.
  9. In the Time Range field, select how the time range is to be interpreted.
  10. Click Save.
    • The filter is saved.

Share a report filter

By default, a report filter can be viewed/used only be the user that created it, but it is possible to share a report filter among users.

Only Organization Admins can share a report filter.

To share a report filter:

  1. Navigate to Reports > Report List.
  2. Select the report with the filter you want to share.
  3. In the Filters section, click Save Filters.
  4. Select Update Existing.
    • If you can’t select this then there are no saved filters created for the report.
  5. In the Filter dropdown, select the filter to share.
  6. Select the Share Filter field.
    • If you do not see the Share Filter field, you do not have the necessary (Organization Admin) privileges.
  7. Click Save.
    • The filter is saved and can be used by all users.

View saved report filters

You can view saved report filters for all reports or for a single report.

View saved report filters for all reports

To view saved report filters for all reports:

  1. Navigate to Reports > Scheduled and Saved Reports.
    • The Saved Report Filters section lists all saved filters.

View saved report filters for a report

To view saved report filters for a report:

  1. Navigate to Reports > Report List.
  2. Select a report.
  3. Click the Filters dropdown.
    • The filters saved for the report are listed.

Run a report from a saved report filter

To run a report from a saved report filter:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the filter you want to use, select > Run.
    • The report is run using the selected saved filter.

Alternatively:

  1. Navigate to Reports > Report List.
  2. Select a report.
  3. If prompted to update filters, click Cancel.
  4. From the Filters dropdown, select the saved filter to use.
    • The report is run using the selected saved filter.

Rename a saved report filter

To rename a saved report filter:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the filter you want to rename, select > Edit.
  3. In the Name field, specify the new name for the report filter.
  4. Click Save.
    • The report filter is renamed.

Edit a saved report filter

To edit a saved report filter:

  1. Run a report from a saved report filter.
  2. Adjust the report filter as appropriate (they vary by report type).
    • For example, on the Network Path Detail report, click (edit) to select paths to compare.
  3. Adjust the report time range as appropriate (if it exists for the report).
    • For example, on the on the Network Path Detail report, click Update and update the time range.
  4. In the Filters section, click the Save link.
    • The saved report filter is updated.

Delete a saved report filter

To delete a saved report filter:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the filter you want to delete, select > Delete.
  3. Click OK.
    • The saved report filter is deleted.

Scheduled reports

Scheduled reports provide a way to automatically generate and distribute reports to a list of recipients as often as every day.

Actions include:

Create a scheduled report

To create a scheduled report:

  1. Navigate to Reports > Report List.
  2. Select any report.
  3. Click Schedule Report.
  4. In the Name field, enter a name for the schedule.
  5. In the Report dropdown, select the report or report group to run.
  6. Update the filter fields as required. These are different for the different report types.
  7. In the Frequency field, select the reporting frequency.
    • All reports are delivered at midnight.
    • Daily reports are delivered daily.
    • Weekly reports are delivered on Sunday.
    • Biweekly reports are delivered every other Monday on even days of the year.
    • Monthly reports are delivered on the 1st of every month.
    • Quarterly reports are delivered on the first day of January, April, July, and October.
  8. In the Report Filename field, select the report filename format.
  9. In the Send to Email field, specify the email addresses to send the report to.
  10. Click Save.
    • The scheduled report is created. The report will be generated and distributed according to the report schedule specified.

View scheduled reports

To view a list of scheduled reports:

  1. Navigate to Reports > Scheduled and Saved Reports.
    • The scheduled reports are listed in the Scheduled Reports section.

Run a scheduled report

You can run a scheduled report at any time.

To run a scheduled report:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. In the Scheduled Reports section, for the scheduled report you want to run, select > Run.
    • The scheduled report is run.

Edit a scheduled report

You can only edit the scheduled reports you created unless you have Organization Admin privileges.

To edit a scheduled report:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the schedule you want to edit, select > Edit.
  3. Update the schedule as appropriate.
  4. Click Save.
    • The scheduled report is updated.

Delete a scheduled report

To delete a scheduled report:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the schedule you want to delete, select > Delete.
  3. Click OK.
    • The scheduled report is deleted.