There are a variety of Delivery reports available. They can be run directly and you can download them in PDF format. You can also create a report filter configuration and run it directly or schedule it to run periodically.

Available reports

The Delivery reports are categorized as follows:

  • Service Quality - Reports in this group focus on highlighting service quality issues.
  • Performance Overview - This report allows you to view the performance of many network paths concurrently.
  • Data Performance Comparison - Reports in this group compare data performance on network paths.
  • Voice Performance Comparison - Reports in this group compare voice performance on network paths.
  • Network Path Detail - This report provides a view of service quality compliance and performance metrics for selected network paths.
  • Application Performance - Reports in this group enable you to view the performance of the paths delivering an application.
  • Location Bandwidth Quality - This report compares the performance of a WAN network path to the stated performance of the internet service package you purchased from your ISP.

Service Quality

Reports in this group focus on highlighting service quality issues. They include:

  • Service Quality Summary Report - includes data from the other service quality reports:
    • Service Quality Report
    • Violation Breakdown Report
    • Top Offenders Report
  • Service Quality Report - shows the percentage of time that the selected paths were in or out of their acceptable performance range as defined by their alert profiles.
  • Violation Breakdown Report - shows the number of times the selected network paths were out of their acceptable performance ranges.
  • Top Offenders Report - shows the network paths that were out of their acceptable performance ranges for the most number of times and for the longest amount of time.

Performance Overview

The Performance Overview Report provides a single location to view the individual performance of many network paths concurrently, and to compare recent and previous average performance levels.

Report filter options include:

  • Use the Show dropdown to select a time range.
    • The displayed values are averages for the selected time period.
    • Mouse over a value to display the average for the previous time period.
  • Use the Highlight field to highlight differences between values for the most recent time period and the previous time period.
    • Green highlights represent a performance improvement.
    • Red highlights represent a performance degradation.

Data Performance Comparison

Reports in this group compare data performance on network paths. They include:

  • Data Performance Comparison Report - compares the data performance of two or more selected network paths over a specified time period, up to a maximum of ten network paths. It includes data from the other data performance comparison reports:
    • Total Capacity Comparison Report
    • Available Capacity Comparison Report
    • Utilized Capacity Comparison Report
    • Data Loss Comparison Report
    • Data Jitter Comparison Report
    • Latency Comparison Report
    • RTT Comparison Report
  • Total Capacity Comparison Report - Plots the average Total Capacity values for the selected network paths over the specified time period, and additionally includes minimum and maximum Total Capacity values in the data table. Total Capacity is the calculated maximum data rate that could be achieved across the network path.
  • Available Capacity Comparison Report - Plots the average Available Capacity values for the selected network paths over the specified time period, and additionally includes minimum and maximum Available Capacity values in the data table. Available Capacity is the portion of Total Capacity that is not being utilized.
  • Utilized Capacity Comparison Report - Plots the average Utilized Capacity values for the selected network paths over the specified time period, and additionally includes minimum and maximum Utilized Capacity values in the data table. Utilized Capacity is the portion of Total Capacity that is being utilized.
  • Data Loss Comparison Report - Plots the average packet loss values for the selected network paths over the specified time period, and additionally includes minimum and maximum loss values in the data table. Data Loss is the number of packets lost relative to number of packets sent.
  • Data Jitter Comparison Report - Plots the average Jitter values for the selected network paths over the specified time period, and additionally includes minimum and maximum Jitter values in the data table. Jitter is variations in packet delay (packet arrival time).
  • Latency Comparison Report - Plots the average Latency values for the selected network paths over the specified time period, and additionally includes minimum and maximum Latency values in the data table. Latency is the delay caused by the length and type of medium used.
  • RTT Comparison Report - Plots the average Round Trip Time (RTT) values for the selected network paths over the specified time period, and additionally includes minimum and maximum RTT values in the data table. RTT is the time required for a packet to travel to the target host and the reply to come back.

For all reports in this group, when you hover over a data point in a chart, the values for Average, Minimum, and Maximum are updated in the table below the chart.

Voice Performance Comparison

Reports in this group compare voice performance on network paths. They include:

  • Voice Performance Comparison Report - compares the performance of two or more selected network paths with voice-enabled target types, over a specified time period, up to a maximum of ten network paths. It includes data from the other voice performance comparison reports:
    • MOS Comparison Report
    • Voice Loss Comparison Report
    • Voice Jitter Comparison Report
    • Latency Comparison Report
    • RTT Comparison Report
  • MOS Comparison Report - plots the Mean Opinion Score (MOS) values for the selected network paths with voice-enabled target types over the specified time period. MOS is the numerical measure of the quality of human speech at the destination end of the path. The calculation assumes one single call (no concurrent calls), and default codec.
  • Voice Loss Comparison Report - plots the average packet loss values for the selected network paths over the specified time period, and additionally includes minimum and maximum loss values in the data table. Voice Loss is the number of packets lost relative to number of packets sent, for network paths with voice-enabled target types.
  • Voice Jitter Comparison Report - plots the average Jitter values for the selected network paths over the specified time period, and additionally includes minimum and maximum Jitter values in the data table. Voice Jitter is variations in packet delay (packet arrival time) for network paths with voice-enabled target types.
  • Latency Comparison Report - plots the average Latency values for the selected network paths over the specified time period, for network paths with voice-enabled target types, and additionally includes minimum and maximum Latency values in the data table. Latency is the delay caused by the length and type of medium used.
  • RTT Comparison Report - plots the average Round Trip Time (RTT) values for the selected network paths over the specified time period, for network paths with voice-enabled target types, and additionally includes minimum and maximum RTT values in the data table. RTT is the time required for a packet to travel to the target host and the reply to come back.

For all reports in this group, when you hover over a data point in a chart, the values for Average, Minimum, and Maximum are updated in the table below the chart.

Network Path Detail

The Network Path Detail Report provides a view of service quality compliance and performance metrics for selected network paths, over a specified time period.

Application Performance

Reports in this group enable you to view the performance of the network paths that deliver an application. The reports include:

  • Application Performance Report - contains the combined content of the Application Performance Summary Report and the Application Performance Detail Report.
  • Application Performance Summary Report - summarizes the performance of each service (set of paths in a saved list) and includes a summary of the performance of all services in aggregate.
  • Application Performance Detail Report - includes, for each service (saved list), a summary of all paths in that saved list followed by a breakdown of the performance for each location. Each location includes a timeline where its status was outage (connectivity failure), violation, satisfactory, or not monitoring. Top offender paths for a location show the % of time in each state (not a timeline), plus details on which violations have occurred. If a location has no outages or violations, no “top offender” paths are shown.

Workflow

The scope of the Application Performance reports is defined by the selected Saved Lists. These Saved Lists should be predefined to represent the application services or network paths to be reported on. Use the Update button to set the report time range.

Create a Filter (that includes Saved Lists and configuration parameters) so that you don’t have to specify a report configuration each time you want to run it.

Reports are typically run when the Saved List or other configuration is changed. Use the Run Report button to generate the report on-demand. If you want to schedule a report to be emailed to specific email IDs on a regular basis, use the Schedule Report button at the top of the page.

Report configuration options and buttons

Configure the Application Performance reports using the following:

  • Schedule Report (button) - schedule the report to run automatically at a specified frequency.
  • Filters - run the report using a saved filter. A filter includes Saved Lists, time range, and report configuration parameters.
  • Save Filters (button) - save a new filter or update an existing filter.
  • Saved List (edit) - the Saved Lists (lists of network paths) to include in the report.
  • Update (button) - change the reporting period (time range).
  • Performance Data - selects whether the report is based solely on performance of Network Paths in the selected Saved Lists, or also on the performance of the Web Paths associated with those Network Paths.
  • Location - selects how paths are grouped into locations. City, State/Province, and Country options group paths by the location attribute set for the source Monitoring Point. For Monitoring Points that do not have a location set, paths are grouped into an “Unspecified” location. Most Specific groups paths using the most specific location attribute that has been set. For example, if City has not been set for a Monitoring Point, paths sourced from it are grouped by the Monitoring Point’s state/province or country (and if no location attributes have been set, the Monitoring Point name is used). Monitoring Point treats each Monitoring Point as a distinct location, regardless of its configured location. To edit a Monitoring Point’s location, see Edit a Monitoring Point’s location
  • Sort By - selects which performance metric is used to sort locations and paths within a location (worst performance at top). Violation Duration is the default as it prioritizes the length of time a user is affected by an issue over the number of times (of potentially short duration) they are affected.
  • Limit Paths/Location - limits the number of paths shown for a location to the top N worst performing paths. If you don’t want any paths listed for each location, select 0.
  • Limit Locations - limits the report to the top N worst performing locations.
  • Violation and Outage Threshold - sets the threshold used to determine whether a location is considered violated or in outage.
  • Manage Lists (button) - create, edit, or delete Saved Lists of network paths.
  • Run Report (button) - run the report as specified.

Report content

The Application Performance Report contains the combined content of the Application Performance Summary Report and the Application Performance Detail Report.

Application Performance Summary Report

This report provides a summary of network path performance and, if configured, web path performance. It contains a By Service section and a Summary section.

All Services > By Service

The By Service section provides a performance summary of each service (Saved List) over the specified reporting period.

  • Monitoring Point Count - the number of Monitoring Points monitoring the service.
  • Location Count - the number of distinct Monitoring Point locations.
  • Satisfactory Performance - the percentage of the reporting period the service was being successfully monitored and was not in a violated state. The percentage change from the previous reporting period is also reported.
  • Performance Violation - the percentage of the reporting period the service was being successfully monitored but was in a violated state (outside alert thresholds). The percentage change from the previous reporting period is also reported.
  • Violation Count - the number of alert threshold violations associated with the service over the reporting period.
  • Service Availability - the percentage of the reporting period the service was being monitored (no outages). Typical reasons for outages include: the targets were not accessible, the Monitoring Point was offline, and network paths were created part way through the reporting period. The percentage change from the previous reporting period is also reported.

Satisfactory Performance + Performance Violation + (100 - Service Availability) = 100%

All Services > Summary

The Summary section provides a performance summary of all services (Saved Lists) over the specified reporting period.

  • Service Outage - the percentage of the reporting period where monitoring was not inactive.
  • Violation - the percentage of the reporting period the services were in a violated state (outside alert thresholds).
  • Satisfactory - the percentage of the reporting period the services were being successfully monitored.
  • Monitoring Inactive - the percentage of the reporting period Monitoring Points were offline or network paths were created part way through the reporting period.

Service Outage + Violation + Satisfactory + Monitoring Inactive = 100%

  • Performance chart - a graphical representation of the performance metrics over sub-periods within the reporting period.
  • Performance table - a tabular representation of the performance metrics over sub-periods within the reporting period.
Application Performance Detail Report

This report provides details of network path performance and, if configured, web path performance. There is a Detail report for each Saved List. Each contains an All Locations section and a By Location section.

<Service> > All Locations

The All Locations section provides a performance summary of all network paths (in all Saved Lists) over the specified reporting period.

  • Service Outage - the percentage of the reporting period services were not accessible.
  • Violation - the percentage of the reporting period services were in a violated state (outside alert thresholds).
  • Satisfactory - the percentage of the reporting period services were being successfully monitored.
  • Monitoring Inactive - the percentage of the reporting period Monitoring Points were offline or where network paths were created part way through the reporting period.

Service Outage + Violation + Satisfactory + Monitoring Inactive = 100%

  • Performance chart - a graphical representation of the performance metrics over sub-periods within the reporting period.
  • Performance table - a tabular representation of the performance metrics over sub-periods within the reporting period.
<Service> > By Location

The By Location section provides a performance summary by Monitoring Point location over the specified reporting period.

  • Time line performance chart - shows the service performance over the reporting period
  • Service Unavailable
    • Outages - the total number of service outages at this location over the reporting period.
    • Duration - the total duration of service outages at this location over the reporting period.
  • Performance
    • Violation - the total number of service violations (outside alert thresholds) at this location over the reporting period.
    • Duration - the total duration of service violations at this location over the reporting period.
  • Top offenders per location (accessed by clicking “+” next to location) - provides detail on the worst performing network paths over the reporting period. Sort order is based on the Location configuration parameter. The number of top offenders is limited by the Limit Paths/Location configuration parameter.
  • Top <number> Offenders - specify how many top offenders are shown for the location. This value overrides the global Limit Paths/Location configuration parameter.
  • Performance chart - shows the relative percentage of satisfactory / violation / service outage over the reporting period. Note that the scale typically does not start at 0 so the satisfactory percentage can look smaller than it actually is.
  • Service Unavailable
    • Outages - the total number of service outages on the network path over the reporting period.
    • Duration - the total duration of service outages on the network path over the reporting period.
  • Performance
    • Violation - the total number of service violations (outside alert thresholds) on the network path over the reporting period.
    • Duration - the total duration of service violations on the network path over the reporting period.
  • Violation Details - a breakdown of the reasons for outages and violations on the network path over the reporting period.

Location Bandwidth Quality

The Location Bandwidth Quality Report compares the performance of a WAN network path to the stated performance of the internet service package you purchased from your ISP. In this report, an ‘office’ represents a location containing a WAN path you want to monitor.

Report filter options include:

  • Use the Create New link to create an ‘office’.
    • Select a Monitoring Point and a network path from that Monitoring Point to represent the office.
    • Include additional information about the location as appropriate.
  • Use Select & Edit to select offices to include in the report or to edit existing office configurations.

Report actions

Actions you can take on the Delivery reports include:

Run a report

To run a report:

  1. Navigate to Reports > Report List.
  2. Select a report.
  3. If you are presented with an Edit Report Filters dialog, you can adjust report filters there.
  4. If you have a saved report filter you want to use, in the Filters dropdown, select the filter.
  5. If you want to adjust the report filter, do so as appropriate (filters vary by report type).
    • For example, on the Network Path Detail report, click (edit) to select paths to compare.
  6. If you want to adjust the report time range, click Update (if it exists for the report).
    • The report is run using the selected filter and time range.

Download a report

You can download a PDF version of a Delivery report or a PDF version of the performance charts for a single network path.

Download a Delivery report

To download a PDF version of a Delivery report:

  1. Run the report.
  2. Select > Download PDF.
    • The report is downloaded to your computer.

Download the performance charts

To download a PDF version of the performance charts for a network path:

  1. Navigate to Delivery > Network Paths.
  2. Click the network path you are interested in.
  3. Adjust the time range to the period you want to capture.
  4. Select > Download PDF.
    • The Network Path Detail Report for the selected network path is downloaded to your computer.

Report filters

Report filters allow you to customize report details (for example, the report time range, the network paths to use, and the sort order of the results). Saving a filter provides a convenient way to run a report without having to re-specify the filter each time. Actions you can take on report filters include:

Create a report filter

To create a report filter:

  1. Navigate to Reports > Report List.
  2. Select a report.
  3. If you are presented with an Edit Report Filters dialog, you can adjust report filters there.
  4. Adjust the report filter as appropriate (they vary by report type).
    • For example, on the Network Path Detail report, click (edit) to select paths to compare.
  5. Adjust the report time range as appropriate (if it exists for the report).
    • For example, on the on the Network Path Detail report, click Update and update the time range.
  6. To save the filter:
    1. In the Filters section, click Save Filters.
    2. Select Save New.
    3. In the Name field, enter a name for the filter.
    4. In the Time Range field, select the time range for the report.
    5. Click Save.
      • The report filter is saved.

Share a report filter

By default, a report filter can be viewed/used only be the user that created it, but it is possible to share a report filter among users.

Only Organization Admins can share a report filter.

To share a report filter:

  1. Navigate to Reports > Report List.
  2. Select the report with the filter you want to share.
  3. In the Filters section, click Save Filters.
  4. Select Update Existing.
    • If you can’t select this then there are no report filters created for the report.
  5. In the Filter dropdown, select the filter to share.
  6. Select the Share Filter field.
    • If you do not see the Share Filter field, you do not have the necessary (Organization Admin) privileges.
  7. Click Save.
    • The filter is saved and can be used by all users.

View report filters

You can view report filters for all reports or for a single report.

View report filters for all reports

To view report filters for all reports:

  1. Navigate to Reports > Scheduled and Saved Reports.
    • The Saved Report Filters section lists all saved report filters.

View report filters for a report

To view report filters for a report:

  1. Navigate to Reports > Report List.
  2. Select a report.
  3. Click the Filters dropdown.
    • The saved report filters for the report are listed.

Run a report from a report filter

To run a report from a report filter:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the filter you want to use, select > Run.
    • The report is run using the selected filter.

Alternatively:

  1. Navigate to Reports > Report List.
  2. Select a report.
  3. If prompted to update filters, click Cancel.
  4. From the Filters dropdown, select the filter to use.
    • The report is run using the selected filter.

Rename a report filter

To rename a saved report filter:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the filter you want to rename, select > Edit.
  3. In the Name field, specify the new name for the report filter.
  4. Click Save.
    • The report filter is renamed.

Edit a report filter

To edit a report filter:

  1. Run a report from a report filter.
  2. Adjust the report filter as appropriate (they vary by report type).
    • For example, on the Network Path Detail report, click (edit) to select paths to compare.
  3. Adjust the report time range as appropriate (if it exists for the report).
    • For example, on the on the Network Path Detail report, click Update and update the time range.
  4. In the Filters section, click the Save link.
    • The report filter is updated.

Delete a report filter

To delete a report filter:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the filter you want to delete, select > Delete.
  3. Click OK.
    • The report filter is deleted.

Scheduled reports

Scheduled reports provide a way to automatically generate and distribute reports to a list of recipients as often as every day.

Actions include:

Create a scheduled report

To create a scheduled report:

  1. Navigate to Reports > Report List.
  2. Select any report.
  3. Click Schedule Report.
  4. In the Name field, enter a name for the schedule.
  5. In the Report dropdown, select the report or report group to run.
  6. Update the filter fields as required. These are different for the different report types.
  7. In the Frequency field, select the reporting frequency.
    • All reports are delivered at midnight.
    • Daily reports are delivered daily.
    • Weekly reports are delivered on Monday.
    • Biweekly reports are delivered every other Monday on even days of the year.
    • Monthly reports are delivered on the 1st of every month.
    • Quarterly reports are delivered on the first day of January, April, July, and October.
  8. In the Report Filename field, select the report filename format.
  9. In the Send to Email field, specify the email addresses to send the report to.
  10. Click Save.
    • The scheduled report is created. The report will be generated and distributed according to the report schedule specified.

View scheduled reports

To view a list of scheduled reports:

  1. Navigate to Reports > Scheduled and Saved Reports.
    • The scheduled reports are listed in the Scheduled Reports section.

Run a scheduled report

You can run a scheduled report at any time.

To run a scheduled report:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. In the Scheduled Reports section, for the scheduled report you want to run, select > Run.
    • The scheduled report is run.

Edit a scheduled report

You can only edit the scheduled reports you created unless you have Organization Admin privileges.

To edit a scheduled report:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the schedule you want to edit, select > Edit.
  3. Update the schedule as appropriate.
  4. Click Save.
    • The scheduled report is updated.

Delete a scheduled report

To delete a scheduled report:

  1. Navigate to Reports > Scheduled and Saved Reports.
  2. For the schedule you want to delete, select > Delete.
  3. Click OK.
    • The scheduled report is deleted.