AppNeta appliances are network end-stations that measure network performance and deliver those measurements to AppNeta for analysis. They run monitoring software on dedicated hardware; we ship them to you, and you install them on your premises.

Set up a physical appliance

To set up the appliance, you’ll need to log in to the AppNeta service. It will guide you step-by-step including how to make the physical connections. So that you complete the setup in one session be prepared with standard ethernet cables if you’re operating at 1G, or orange multi-mode fiber cables if you’re setting up an r400 and intend on using its 10G ports. You’ll likely connect the appliance to a switch so you should also know that the default port speed and duplex is set to auto-negotiate. Finally, if you intend on using your appliance with FlowView then use the illustrated FlowView setup guide to make all of the required physical connections. If you’re not using FlowView, you can use the in-app instructions.

You can use the online setup procedure whether the appliance is currently, or has ever been connected to AppNeta. The previous configuration does not need to be erased first, it will be erased automatically.

  1. We recommend that you address the port and protocol prerequisites before starting the setup so that you can complete it in one session. Particularly if the appliance will connect to the internet via a web proxy.
  2. Log in to pathviewcloud.com and select an organization if you belong to more than one.
  3. If you’re setting up your first appliance, you’ll automatically be taken to the first step.
  4. If your organization already has appliances, you’ll have to navigate to the first step:
  5. Log in.
  6. Select an organization.
  7. Navigate to > manage appliances.
  8. Click ‘+add appliances’.
  9. Click ‘physical appliance’.
  10. We recommend choosing the ‘usb configuration’ option, for which a usb thumb drive is required.
  11. If your network requires internet traffic to be forwarded by web proxy, the appliance won’t be able to connect to AppNeta immediately after the configuration script runs. This is because the appliance doesn’t yet have the proxy details. You enter these details via the appliance’s web admin interface. Continue on to configuring an appliance to use a web proxy

Use a web proxy

If your network requires internet traffic to be forwarded by proxy, the appliance isn’t able to connect to AppNeta immediately after you complete usb configuration because the appliance doesn’t yet have the proxy details. You enter these details via the appliance’s web admin interface. The proxy setting only affects how the appliance connects and reports data back to AppNeta, the web proxy is not used for PathView or AppView monitoring.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Navigate to appliance configuration > proxy configuration and enter the ip address of the web proxy, the port it’s listening on, and user credentials if authentication/authorization is required. AppNeta supports only basic and digest authentication, NTLM and Kerberos are not supported.
  3. Save your changes.
  4. After you enter proxy details, the sequencer process on the appliance needs to restart. Once it’s back up, go to the web admin home page and verify that the appliance has connected to AppNeta. Then, go back to AppNeta and click ‘assign licenses’.
Web admin m25 | m35 | r45
  1. Log in to web admin.
  2. Click ‘appliance settings’.
  3. Click ‘proxy’, and enter the ip address of the web proxy, the port it’s listening on, and user credentials if authentication/authorization is required. AppNeta supports only basic and digest authentication, NTLM and Kerberos are not supported.
  4. Click ‘submit’.
  5. The sequencer process on the appliance will restart automatically. Once it’s back up, go to the web admin home page and verify that the appliance has connected to AppNeta. Then, go back to AppNeta and click ‘assign licenses’.

Trouble setting up?

If AppNeta doesn’t see your appliance, and so you can’t continue with appliance setup, first grab its current configuration. If you were able to get the config, we know three things: the appliance is on, the software is running, and the usb is working. Now, open the one and only html file and check the following:

  1. Are the network settings accurate?
  2. Is the appliance connected to the internet?
  3. What is the status of the sequencer?
  4. Is the appliance configured for to connect to AppNeta?

If the appliance didn’t acquire an IP address

Each appliance model has one port that is pre-configured for dhcp; make sure you’re using that one. See ports.

If the appliance can’t connect to the internet

If your network requires internet traffic to be forwarded by proxy, the appliance won’t be able to connect to AppNeta immediately after you complete usb configuration because the appliance doesn’t yet have the proxy details. You enter these details via the appliance’s web admin interface. See configuring an appliance to use a web proxy.

Physical appliance specs

All physical appliance models run all modules, though capacity varies as described below.

Chassis specs m20 m22 m30 r40 r400
Network connections
Wired 1 x 1 GigE 2 x 1 GigE 4 x 1 GigE 6 x 1GigE 6 x 1 GigE
2 x 10 GigE
Wireless No 1 x 802.11b/g/n
2.4 GHz
1 x 802.11a/b/g/n
2.4 GHz, 5 GHz
No No
Wireless security WPA and WPA-2 Enterprise only
Console port No No Yes Yes Yes
IPv6 No No No No No
Storage 2 hours stored locally in case appliance is disconnected from AppNeta
Power
Supply 100 - 240VAC, 50 - 60 Hz
Max current 166 - 83 mA 158 mA - 79 mA 1.3 A 4 - 1.5 A 4 - 1.5 A
Max power 20W 19W 312W 400W 400W
Dimensions
Width 69.5 mm 82 mm 300 mm 438 mm
Depth 110 mm 170 mm 146 mm 292 mm
Height 48.5 mm 33 mm 44 mm (1 RU) 44 mm (1 RU) 44 mm (1 RU)
Weight 0.18 kb (0.4 lb) 0.27 kg (0.6 lb) 1.3 kg (3 lb) 1.2 kg (2.6 lb) 5 kg (11 lb)
Operating temperature 4°C - 27°C (40°F - 80°F)
Certifications http://appneta.com/certifications
Chassis specs m25 m35 r45
Network connections
Wired 6 x 1 GigE 6 x 1 GigE 6 x 1 GigE
Wireless 1 x 802.11ac
5 GHz
1 x 802.11ac
5 GHz
No
Wireless security WPA and WPA-2 Enterprise only
Console port Yes Yes Yes
IPv6 Yes Yes Yes
Storage 2 hours stored locally in case appliance is disconnected from AppNeta
Power
Supply 100 - 240VAC, 50 - 60 Hz
Max current 1.3 A 1.3 A 4 - 1.5 A
Max power 312W 312W 400W
Dimensions
Width 177 mm 177 mm 438 mm
Depth 146 mm 146 mm 292 mm
Height 44 mm (1 RU)
Weight 1.2 kg (2.6 lb)
Operating temperature 0°C - 40°C (32°F - 104°F) 0°C - 40°C (32°F - 104°F) 4°C - 27°C (40°F - 80°F)
Certifications http://appneta.com/certifications
Module support m20 m22 m25 m30 m35 r40 r45 r400
PathView
Base license WAN 5 5 10 10 15 40 45 45
LAN 100 100 100 100 100 100 100 100
Maximum paths WAN 50 100 150 150 200 200 250 250
LAN 200 200 200 300 300 600 600 600
AppView
Maximum monitoring capability The number of services an appliance can monitor is equal to its total number WAN path licenses. However, when monitoring many services from the same appliance, keep an eye on the AppView appliance load meter so that you don’t exceed appliance capacity.
Selectable source interface No No No No Yes No No No
Script preview No No Yes Yes Yes Yes Yes Yes
PathView Voice
Voice tests The maximum number of calls or sessions you can have in a voice test is subject appliance load. PathView Voice will reject any test configuration that exceeds appliance load for either the source or the target, and an error message will indicate which appliance would be overloaded and by how much.
Concurrent Calls non-G.726 25 25 25 100 100 200 200 200
G.726 25 25 25 50 50 100 100 100
FlowView
Setup Inline No No Yes Yes Yes Yes Yes 1G
Out-of-band No Yes Yes Yes Yes Yes Yes 1G and 10G
Flows per second 500 2,500 2,500 5,000 5,000 5,000 50,000
User resolution No No Yes Yes Yes Yes Yes Yes

Ports

When you connect the appliance to AppNeta, the port that you use matters because only one is pre-configured to acquire an ip address by dhcp. Similarly for FlowView, appliances are pre-configured with a specific port intended for FlowView.

Which ports to use

m22 m25 m30 m35 r40 r45 r400
to AppNeta E1 E0 E3 E0 E5 E5 E5
FlowView out-of-band E0 E5 E0 E5 E0 E0 E0@1G and E6@10G
FlowView inline N/A E4/E5 E0/E1 E4/E5 E0/E1 E0/E1 E0/E1@1G and N/A@10G
Console port settings N/A Speed = 19200 (115200 for m25/m35) , Data bits = 8, Stop bits = 1, Parity = None, Flow control = XON/XOFF

Port descriptions and intended usage

Port Default setting Usage
m25/m35
E0 LAN. DHCP by default. PathView, AppView
E1 Not configured. Can be configured as LAN. PathView, AppView
E2 Not supported N/A
E3 Not supported N/A
E4 Bridge 0 with E5 FlowView
E5 Bridge 0 with E4 FlowView
m30
E0 Bridge 0 with E1 FlowView
E1 Bridge 0 with E0 FlowView
E2 Not configured. Can be configured as LAN. PathView, AppView
E3 LAN. DHCP by default. PathView, AppView
r40/r45
E0 Bridge 0 with E1 or mirror interface FlowView
E1 Bridge 0 with E0 FlowView
E2 Not configured. Can be configured as Bridge 1 with E3 or second mirror interface FlowView
E3 Not configured. Can be configured as Bridge 1 with E2. FlowView
E4 Not configured. Can be configured as LAN. PathView, AppView
E5 LAN. DHCP by default. PathView, AppView
r400
E0 Bridge 0 with E1 or mirror interface FlowView
E1 Bridge 0 with E0 FlowView
E2 Not configured. Can be configured as Bridge 1 with E3 or second mirror interface FlowView
E3 Not configured. Can be configured as Bridge 1 with E2. FlowView
E4 Not configured. Can be configured as LAN. PathView, AppView
E5 LAN. DHCP by default. PathView, AppView
E6 10G mirror interface FlowView
E7 Not configured. Can be configured as 10G LAN. PathView, AppView

In case you have an older m22 with no port labels, the port closest to the led array is E1 . The other is E0.

The r400 has one 10G interface, E7, with vlan support, which can be used for monitoring. It also has one receive-only 10G interface, E6, which is meant for out-of-band flow collection. The r400 ships with two 10Gbps 850nm multi-mode transceivers: Finisar FTLX8571D3BCL, but you can swap these out for your own 10G SFPs if necessary.

LEDs

m22 LEDs Status Indication
Power Solid green Powered on
Status Solid Connected to AppNeta
Blinking Trying to connect to AppNeta
Off Not connected to AppNeta
Wireless Solid Connected
Blinking Configured but not connected
Off Not configured
Heartbeat Heartbeat Appliance booted
Rapid beat Reading/writing
Off Booted or not operational
m25/35 LEDs Status Indication
HDD Flashing yellow Data access activities
Status Solid green Not configured to connect to AppNeta
Green heartbeat Connected to AppNeta
Green rapid beat USB drive activity or flashing in progress
Red slow flashing Configured but not connected to AppNeta
Power Solid green Powered on

Download appliance files

You only need these files when attempting to complete a task on the appliances page, or when instructed by our support team.

Appliance software
m20 Download appliance image
m22 Download appliance image
m30 | r40 | r400 Download appliance image
m25 | m35 | r45 Download appliance image
Appliance config files
m20 | m22 | m30 | r40 | r400 Download config package
m25 | m35 | r45 Download reset config
Download wireless interface config
Download ipv6 config
Download dhcp interface config
Download static interface config
Download vlan interface config
Download reset password config