Within the AppNeta application, appliance management tasks are done from the manage appliances page. This is where you can add, upgrade, and view details about appliances and sequencers. The main content area lists the appliances and sequencers in your organization; there are also two side panels: appliance details and licensed capabilities. Click on an appliance in the list to reveal or update the side panels.

Sometimes you might want to change a configuration you made during appliance setup; for example, you might want to move the appliance to a different organization. In other cases you might need to make configuration changes beyond what’s offered in initial setup; for example, you might want to add network interfaces or static routes. You can accomplish system administration tasks like these using a web-based UI called web admin. In some cases an administration task for m25, m35 or r45 appliances may require use of the admin API instead. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url (or this url for appliances running a version older than 9.4.1).

What is the state of your appliance?

A green icon 50x50_trans.png
indicates that the appliance is connected to AppNeta.
A black icon 50x50_trans.png
on the manage appliances page indicates that the appliance is not connected to AppNeta. Be careful not to get this confused with the black icon in PathView which means that the appliance lost its connection to the path target.
A yellow icon 50x50_trans.png
appears when the appliance needs an update, does not have a license, or is experiencing an error.

Web admin

Some tasks on this page reference web admin, while others require the use of the admin API. Tasks are tagged with the appliance models that support them.

Log in to web admin

Once an appliance is deployed, there are two ways to access web admin:

  • Enter the IP address or hostname of the appliance in the address bar of a web browser: https://hostname (or http://hostname for m30, r40 or r400 appliances). If you don’t know the IP address of the appliance, you can find it on the appliance details panel on the manage appliances page. If you can only gain access via the public IP address, you’ll probably need to setup port forwarding on the device that’s performing NAT.
  • Click ‘launch pathview appliance web admin’ on the appliance details panel of the manage appliances page. When you access web admin using links within the service, one of our servers provides a reverse proxy so that your connection remains secure.

Reset the web admin password

If you lost your password, use this procedure to reset it.

USB m25 | m35 | r45
  1. Download the ‘reset password config’ file from here, and save it to an empty, fat32-formatted usb stick.
  2. Specify the item in arrow brackets.
  3. Insert the usb stick into your appliance.

    m25/m35
    The status led changes from heartbeat to rapid beat.
    r45
    The lcd displays ‘usb drive detected’; press enter if prompted.
  4. Wait for the appliance to return to ready. The appliance lets you know when it’s ready:

    m25/m35
    The status led returns to a heartbeat.
    r45
    The lcd displays ‘Complete. Remove USB drive’.
  5. Log in to web admin using your new username and password.
USB m22 | m30 | r40 | r400
  1. Download the appliance configuration package from here.
  2. Extract the contents to the root of an empty, fat32-formatted usb stick.
  3. Open autorun.sh on the usb stick.
  4. Uncomment the following line and substitute ‘root’ and your desired password in place of ‘username’ and ‘password’, respectively. Enclose the password in single quotes if the password includes special characters. If the password itself includes a single quote, use backslash to escape it.

    # ./scripts/configureAccounts.sh change username userpasswd
    
  5. Save your changes.
  6. Insert the usb stick into the appliance.

    m20 and m22
    The blue status LED changes from heartbeat to rapid beat.
    m30
    The appliance beeps once.
    r40 and r400
    The lcd displays ‘usb drive detected’. Press enter when prompted.
  7. Wait for the appliance to return to ready (~ 1 minute).

    m20 and m22
    The blue status LED returns to a heartbeat.
    m30
    The appliance beeps twice.
    r40 and r400
    The lcd displays ‘complete/remove usb drive’.
  8. Log in to web admin using your new username and password.

If you know your web admin password but just want to change it, use this procedure.

Web admin m25 | m35 | r45
  1. Log in to web admin.
  2. Click ‘appliance settings’.
  3. Click ‘password’.
  4. Make your changes and click ‘submit’.
Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘change root password’.
  3. Enter new password and click ‘set passsword’.

Can’t reach web admin?

If you ever see this ‘you don’t have permission to access…’ message when accessing web admin from the manage appliances page, first verify that the appliance is both on and can reach the internet. If still no luck and the appliance is an m30, r40, or r400, verify that web admin is configured to use http, https won’t work.

webmin-forbidden.png

Can’t log in to web admin? ssh instead

If you can get to the web admin login page, but you can’t log in, use an ssh client to connect to your appliance; the example below uses putty, but any client will do. Try logging in with the same credentials you tried on web admin. If that doesn’t work, try again with the default credentials:

Default credentialsm25 | m35 | r45

Username: admin
Password: appneta.admin

Default credentialsm20 | m22 | m30 | r40 | r400

Username: root
Password: password or AppNeta

If you still can’t log in, reset the password.

ssh root@m22-6FbYm
root@m22-6FbYm's password:
Linux m22-6FbYm 3.1.10-ani04 #1 PREEMPT Thu Jan 24 14:26:11 PST 2013 armv5tel
...
Last login: Fri Feb 22 13:42:44 2013 from jdt152.jaalam.net
root@m22-6FbYm:~#

If you can’t log in to web admin, but you can via ssh, the appliance might have an incorrect date and time. Check by entering the command date. If the date is incorrect, use the same command to correct it; the syntax is date <MMDDHHMMYYYY.SS>. The example below assumes the date is November 30, 2011 and the time is 9:00am. If you have internet connectivity the command ntpdate-debian will set the time automatically using the configured ntp server.

root@m22-6FbYm:~# date
Fri Feb 22 15:16:51 PST 2013
root@m22-6FbYm:~# date 113009002011.00
root@m22-6FbYm:~#
root@m22-6FbYm:~# ntpdate-debian
22 Feb 15:19:23 ntpdate[7062]: adjust time server 192.75.12.10 offset 0.254229 sec

Change the appliance hostname

Hostname is a network level config that offers a convenient, easy to remember word when targeting the appliance in PathPlus or accessing web admin. By default, the appliance gets an ugly hostname, something like m30-xYzPd, so that’s one reason you might want to change it. If you’re deploying a bunch of appliances, your network admin is going to want to assign more meaningful hostnames like appneta-m30-ny. While that’s helpful to your network admin, inside the AppNeta application, that name is long and has redundant information. In this case you kind of wish you could have two names. We have just such an option: see rename an appliance.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘network configuration’.
  3. Click ‘change hostname’.
  4. Make your changes.
  5. Restart networking.
Web admin m25 | m35 | r45
  1. Log in to web admin.
  2. Click ‘appliance settings’.
  3. Click ‘hostname’.
  4. Make your changes and click ‘submit’.
  5. Click > restart networking.
Admin API m25 | m35 | r45
  1. Use the hostname resource in the admin API. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Add a static route

Depending on where an appliance is deployed, you might need to add static routes.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘network configuration’.
  3. Click an ‘add static route’.
  4. Make your changes.
  5. Restart networking.
Admin API m25 | m35 | r45
  1. Use the static route resource in the admin API. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Use a static IP

If you’re setting up an appliance for the first time or you’re dusting off an old appliance, you’re best bet is to run through the appliance setup. You can use either the usb or direct connect method; see set up a physical appliance. If for some reason you want to change the config for an appliance that’s already online, you can use web admin or the admin API. In this case remember that if the new IP is in a different subnet than the old one, you’ll lose network connectivity after restarting networking.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘network configuration’.
  3. Click on an existing interface.
  4. Make your changes.
  5. Restart networking.
Admin API m25 | m35 | r45
  1. Use the interface resource in the admin API. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Change the default gateway

When more than one network interface has a default gateway, the default route uses the default gateway of the default interface.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘network configuration’.
  3. Click ‘change’ under the default interface section.
  4. Make your changes.
  5. Restart networking.
Admin API m25 | m35 | r45
  1. Use the interface resource in the admin API. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Change dns settings

Use either static dns settings or the settings provided by dhcp.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘network configuration’.
  3. Click on ‘configure dns’.
  4. Make your changes.
  5. Restart networking.
Admin API m25 | m35 | r45
  1. Use the dns resource in the admin API. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Change ntp settings

By default the appliance uses ntp to keep the clock accurate, and this is the recommended setting. A set of default NTP servers is pre-configured and additional time servers can be added. For m22/m30/r40 it is also possible to manually set the system clock.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘system configuration’.
  3. Click ‘system time’.
  4. Apply your changes.
Web admin m25 | m35 | r45
  1. Log in to web admin.
  2. Click ‘appliance settings’.
  3. Click ‘ntp’.
  4. Apply your changes.
Admin API m25 | m35 | r45
  1. Use the ntp resource in the admin API. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Upgrade an appliance

Always keep your appliances up-to-date so that you can take advantage of the new features AppNeta adds every month. Upgrades only take a few minutes. There are three strategies for appliance upgrade:

Managed
Selected appliances are automatically upgraded whenever new software is released. Choose to this option if you can tolerate an occasional disruption in data collection, otherwise use the schedule option. Upgrade settings > managed is available as a per-appliance and bulk action.
Manual
You are responsible for upgrading the selected appliances by selecting 50x50_trans.png > upgrade now from the action menu. A yellow triangle appears when the appliance is no longer running the latest version. You don’t need to upgrade immediately, but we recommend that you do it soon after. Upgrade now is available as a bulk action and per-appliance.
Scheduled
Selected appliances are upgraded automatically, but only during the time window you specify. Use this option if you need to align appliance upgrade with your regular network maintenance window. There is an option here to skip the next upgrade. A yellow triangle appears when the appliance is no longer running the latest version. You may perform 50x50_trans.png > upgrade now without affecting your schedule if you want to upgrade immediately.

Failed upgrade? Power cycle the appliance and try again. If still unsuccessful, open a support ticket.

Disable automatic upgrades

The table displays the automatic upgrade setting; if it’s enabled, select this option to disable it.

Delete an appliance

To delete the appliance from your organization, navigate to > manage appliances. For the appliance in question select 50x50_trans.png > delete. This action removes from the organization all paths for which the appliance is the source along with all corresponding monitoring history, and this action removes from the organization all FlowView data related to the appliance. Tests, assessments, and packet captures are not deleted. The appliance itself is decommissioned, and term-based licenses are released so that they may be assigned to other appliance. Deleting an appliance assigned with a usage-based license also deletes usage-based license. You are prompted to confirm, and optionally move all of the appliance’s paths to another appliance. Click ‘+add appliances’ to reconnect it to AppNeta.

Reset an appliance

If you’re here, chances are that you want to re-deploy an appliance that was once connected. Even if you don’t know the details of the previous configuration, e.g., IP address, hostname, organization, etc., the easiest way to get your appliance up and running is to use the setup process at pathviewcloud.com; that process includes resetting the appliance to factory defaults and upgrading the appliance software to the latest version.

If for some other reason you want to return the appliance to the way it was when we shipped it to you, start with configuration reset. In most cases, you would use software re-installation and hard reset only when directed by Customer Care.

Configuration reset

Use this procedure to return your appliance to the way it was when we shipped it to you. Paths and monitoring data are not removed until you delete the appliance from the organization.

From web admin:

  1. Log in to web admin.
  2. Click ‘system configuration’.
  3. Click ‘reset to factory defaults’.

With physical access to the appliance:

  1. For all appliance models except for m25, m35, and r45:
    1. Download the appliance configuration package from here.
    2. Extract the contents to the root of an empty, fat32-formatted usb stick.
    3. Open autorun.sh in a text editor.
    4. Search for ‘Reset Configuration’, and remove the preceding # symbol from the # ./scripts/resetConfiguration.sh.
    5. Save and close the file.
    6. Move on to Step 3.
  2. For m25, m35, and r45:
    1. Download the reset config file from here, and save it to a fat32-formatted usb stick.
    2. Move on to Step 3.
  3. Insert the usb stick into the appliance, which must be on and fully booted. The appliance gives you feedback:

    m25/m35
    The status led changes from heartbeat to rapid beat.
    r45
    The lcd displays ‘usb drive detected’; press enter if prompted.
  4. Wait for the appliance to return to ready. The appliance lets you know when it’s ready:

    m25/m35
    The status led returns to a heartbeat.
    r45
    The lcd displays ‘remove usb key and press reset’; follow these instructions to complete the re-install.

Software re-installation

Customer Care might direct you to re-install the operating system if configuration reset didn’t work.

Reflash the appliance: You might hear Customer Care refer to this as ‘re-flashing’. Re-flashing refers the type of memory on which the appliance operating system is installed, but it means the same thing.

  1. Download the appliance software from here.
  2. Extract the contents to the root of an empty, fat32-formatted usb stick.
  3. Insert the usb stick into the appliance, which must be on and fully booted. Your appliance gives you feedback:

    m20/m22/m25/m35
    The status led changes from heartbeat to rapid beat.
    m30
    The appliance beeps once.
    r40/r45/r400
    The lcd displays ‘usb drive detected’; press enter if prompted.
  4. Wait until the appliance is ready, which should be < 15 minutes. The appliance lets you know when it’s ready:

    m20/m22/m25/m35
    The status led returns to a heartbeat.
    m30
    The appliance beeps twice.
    r40/r45/r400
    The lcd displays ‘remove usb key and press reset’; follow these instructions to complete the re-install.
  5. Re-installing software resets all configurations on your appliance, which means you’ll now have to setup the appliance like it was new. When you do so, choose the same hostname as before. When the appliance comes online, the appliance setup wizard will prompt you to replace the old appliance with the new one. Once replaced, all of your configs and monitoring data will be moved over, and the old appliance will be deleted.

Hard reset

Support might direct you to hard reset in rare cases when an appliance cannot be accessed via the network and is unresponsive to usb configuration scripts. Hard reset reverts the appliance back to the factory-installed software version. Keep this in mind when reconnecting to AppNeta because if this version is several versions behind the latest, you might need to to follow up the hardware reset with an software re-installation to bring the appliance up to date.

m22
Press and hold the reset button for two seconds. Then immediately press and hold the reset button again until all leds start flashing, which should be in about 25 seconds; the appliance is ready when the blue status led returns to heartbeat.
m25
There is no F/D or reset button, re-install the software via USB instead.
m30
Press and hold the full datawipe (F/D) button until the appliance starts beeping, which should take about 20 seconds; you’ll hear 4 short beeps, then one long one. The appliance is ready when it beeps twice; this should take 5 to 15 minutes.
m35
There is no F/D or reset button, re-install the software via USB instead.
r40 and r400
Press the F/D button for 15 seconds. Follow the prompts on the LCD.
r45
Reboot the unit by power-cycling, then while it’s rebooting press the F/D button. The LCD will update in < 1 minute when re-flashing begins.

Replace an appliance

You can replace an appliance with another of the same model; you might want to do this after you RMA a failed appliance, for example. Your historical monitoring data will be preserved. However, the path name will remain the same; keep this in mind if the source appliance name is part of the path name.

  1. Verify that the appliance you want to replace is still listed on the manage appliance page, and its status is connection lost 50x50_trans.png.
  2. Set up a new appliance.
  3. On the second step, ‘assign licenses’, select the ‘replacing an existing appliance’ radio button.
  4. Select the offline appliance from the drop-down.

You can replace an appliance with a different model. For example if you need more horsepower than what your m30 has, you can replace it with an r40.

  1. Connect the new appliance as usual.
  2. Once it comes up and you’ve licensed it, move your paths.
  3. If the path names contain appliance names, you’ll need to update those path names so they reflect the new source appliance.
    1. Go to the path list page and click bulk action.
    2. Select your paths, and then from the bulk action drop-down, select ‘reset path name’.

Rename an appliance

Change how the appliance is presented, without changing its hostname. For example, your appliance can be called ‘my-appliance’ within the AppNeta service, but if you wanted to ssh to it, you would still enter r40-QAsGf, assuming you kept the default hostname. After you make this change, the appliance list continues to use the hostname, but the appliance details panel and all other pages will use your preferred name.

Move an appliance to a different organization

You may move an appliance from one organization to another, including a child org, but its paths may not follow. If the appliance being moved is the source appliance for any paths, those paths must be transferred to another appliance in the same organization, else they will be purged. The following procedure includes this step. When you transfer a path to another appliance, its monitoring history is preserved. When you move an appliance, its network config is preserved so it should appear in the new org within a few minutes.

For m25, m35, and r45: open a support ticket to move the appliance to a different organization.

  1. Verify that you can log in to web admin:
    1. Navigate to > manage appliances, and click launch ‘PathView appliance web admin…’
    2. If you can’t reach web admin via the manage appliances page, try accessing the appliance via its local ip address.
    3. Log in using the username root and the password that was selected during appliance setup. Forgot your web admin password?
    4. If you are unable log in to web admin, do not proceed.
  2. (Optional) If the appliance being moved is the source appliance for any paths, those paths must be transferred to another appliance in the same organization, else they will be purged. If desired, move paths to another appliance, and then proceed to the next step.
  3. Obtain the nis.config file for the organization to which you want to move the appliance:
    1. Select the organization to which you intend to move the appliance.
    2. Navigate to > manage appliances > +add appliances > physical appliance > direct connect and click ‘download file’.
  4. Navigate to web admin > appliance configuration > PathView Cloud configuration and upload the nis.config file.
  5. Delete the appliance from the original organization if desired.

Share an appliance with a child organization

Customer care must enable this feature on a per-org basis. Make this appliance available to child organizations. Once shared, users in the selected organizations can use any module for which the appliance is licensed, and users will have first-come, first-serve access to all available LAN/WAN paths. Sharing does not grant access to the appliance via Manage Appliances and Manage Licenses. Unsharing an appliance deletes all paths and corresponding monitoring data in the affected child organizations. In child orgs, even if they have a SNMP Trap license, users are unable to make a shared appliance a trap sender.

Decommission an appliance

Decommission and reset to factory defaults are equivalent, as they both remove all monitoring related configurations and data from the appliance. The difference is that decommissioning doesn’t remove any network related configurations like hostname, IP address, and static routes, whereas resetting does. After you decommission you will still have network access to the appliance and web admin. Paths and monitoring data are not removed from your organization until you delete the appliance.

Set the appliance location

The appliance location provides essential context for the data it collects. This is because AppNeta modules are all about monitoring from the perspective of your end users. If you set up the appliance using the usb or direct connect methods, you would have been prompted at that time to enter the appliance location at that time. In any case, you can always set or edit its geographic location from manage appliances > > edit location.

The importance of the timezone setting

PathView alert time ranges rely on the appliance timezone setting; if the timezone is incorrect, your alert conditions we not be applied at the time you intended. In addition, a toggle is provided to display path performance charts according to appliance timezone; make sure that the appliance timezone matches its physical location so that your data is shifted the correct number of hours before it is displayed. Set the appliance timezone here.

Set the appliance timezone

Accurate system time is critical to your appliance’s ability to connect to AppNeta and correctly timestamp monitoring results. PathView alert time ranges rely on the appliance timezone setting; if the timezone is incorrect, your alert conditions we not be applied at the time you intended. In addition, a toggle is provided to display path performance charts according to appliance timezone; make sure that the appliance timezone matches its physical location so that your data is shifted the correct number of hours before it is displayed. Timezone is always displayed as GMT+offset.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘system configuration’.
  3. Click ‘system time’.
  4. Click ‘set time zone’.
  5. Save your changes.
Web admin m25 | m35 | r45
  1. Log in to web admin.
  2. Click ‘appliance settings’.
  3. Click ‘timezone’.
  4. Select a timezone and click ‘submit’.
Admin API m25 | m35 | r45
  1. Use the timezone resource in the admin API. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Send snmp traps

You can configure appliances to generate snmp traps upon PathView violation and clear events from > manage snmp. Traps are generated for all paths in the organization, but only one appliance is responsible for sending the traps to the NMS. The appliance designated the ‘trap sender’, must have an snmp trap license. Appliances with an snmp NMS license may be polled for violation events in the last 15 minutes. Only violations on paths for which the appliance is the source are reported; the associated objects are in the ‘pathview’ table of the MIB. The default community string is ‘public’; this can be changed from web admin. Download the latest MIB from the manage snmp page.

Set the snmp community string

Click on any appliance in the list to reveal or update the side panels. The licensed capabilities panel indicates whether the appliance has an enterprise integration license. If it does a link will take you to web admin where you can change the snmp community string.

For m25, m35, and r45: open a support ticket to set the community string.

Configure tacacs+ authentication

By default, web admin supports only one user, which is authenticated using a locally stored password. Alternatively, you can use tacacs+ to perform authentication. If tacacs+ is enabled, any user configured on the tacacs+ server—including one having the username root—can log in to web admin. When tacacs+ is enabled, existing local users and passwords have no effect on authentication.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘web admin interface configuration’.
  3. Click ‘configure tacacs+ authentication’.
  4. Apply your changes.

Move paths to another appliance

You may only move paths to an appliance in the same organization; child organization are considered a different org from its siblings and parent. When you transfer paths to another appliance, network devices are also moved. Monitoring history is preserved. When moving paths from an appliance to a software sequencer, partial migrations are not allowed. This means that if an appliance has web monitors, no paths may be moved to a software sequencer since the software sequencer does not support AppView.

  1. Navigate to > manage appliances.
  2. For the appliance in question select 50x50_trans.png > ‘move paths and devices’.
  3. Select one of the listed appliances and submit.

Name FlowView capture interfaces

r4* appliances can capture on two interfaces concurrently; give each interface a meaningful name so that there’s no confusion when starting and stopping FlowView.

Set the packet capture passphrase

Click on any appliance in the list to reveal or update the side panels. The licensed capabilities panel indicates whether the appliance has a packet capture license. If it does a link will take you to web admin where you can set or change the passphrase. The passphrase is used to encrypt your .pcap files.

For m25/m35/r45, complete this task using web admin or the admin API.

Web admin m25 | m35 | r45
  1. Log in to web admin.
  2. Click ‘FlowView settings’.
  3. Click ‘packet capture’.
  4. Configure a passphrase and click ‘submit’.
Admin API m25 | m35 | r45
  1. Use the capture passphrase resource in the admin API to set or change the passphrase. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Clear the packet capture passphrase

This function is included in appliance setup and decommission, so you’ll likely never need to use this option. Remember: while the passphrase is required to download capture files, it is not required to view packet capture analysis of capture files.

Web admin m22 | m30 | r40 | r400
  1. Log in to web admin.
  2. Click ‘appliance configuration’.
  3. Click ‘clear passphrase’.
  4. Confirm or cancel.
Web admin m25 | m35 | r45
  1. Log in to web admin.
  2. Click ‘FlowView settings’.
  3. Click ‘packet capture’.
  4. Click ‘delete passphrase’.
Admin API m25 | m35 | r45
  1. Use the capture passphrase resource in the admin API to delete the passphrase. To access the API you’ll need to complete appliance setup and then plug the appliance hostname into this url.

Disable packet capture analysis

Limited support: This operation is not supported on m25, m35, or r45.

FlowView provides some packet capture analysis by default. You can disable this analysis if desired.

  1. Log in to web admin.
  2. Click ‘appliance configuration’.
  3. Click ‘capture analysis configuration’.
  4. Apply your changes.

Get appliance debug logs

Limited support: This operation is not supported on m25, m35, or r45.

Follow these instructions only when directed by Customer Care.

  1. Download the appliance configuration package from here.
  2. Extract its contents to the root of an empty, fat32-formatted usb stick.
  3. Edit the autorun.sh file:
    1. Search for the heading ‘appliance debugging’.
    2. Uncomment the line # ./scripts/debugRetrieval.sh, by removing the leading ‘#’.
    3. Save the change.
  4. Power on the appliance, wait until it is fully booted, and then insert the usb stick. The appliance will run autorun.sh and save debugging information back to the usb. The appliance gives you feedback as it recognizes the drive and runs the script:

    m20/m22
    The blue status led changes from heartbeat to rapid beat.
    m30
    The appliance beeps once.
    r40 and r400
    The lcd displays ‘usb drive detected’.
  5. Wait for the appliance to return to ready, which should be < 1 minute, and then remove the usb. The appliance let’s you know when it’s ready:

    m20/m22
    The blue status led returns to a heartbeat.
    m30
    The appliance beeps twice.
    r40 and r400
    The LCD displays ‘complete/remove usb drive’.
  6. Save all of the contents on the usb to a .zip file, and email it to Customer Care, referencing your case number.

Get the current appliance configuration

Whenever you insert a usb stick into an appliance, the appliance outputs its current configuration. The output contains many .config and .txt files, but all of the essential information about the appliance hardware and its configuration is in one .html file.

  1. Insert an empty, fat32-formatted usb stick into the appliance, which must be on and fully booted. The appliance gives you feedback as it recognizes the drive and writes the config:

    m20/m22/m25/m35
    The status led changes from heartbeat to rapid beat.
    m30
    The appliance beeps once.
    r40 and r400
    The lcd displays ‘usb drive detected’.
  2. Remove the usb stick when the appliance is finished writing. The appliance let’s you know when it’s finished writing:

    m20/m22/m25/m35
    The status LED returns to a heartbeat.
    m30
    The appliance beeps twice.
    r40 and r400
    The lcd displays ‘complete/remove usb drive’.
  3. The config is the one and only .html file on the usb stick.

Appliance doesn’t respond to usb

If the appliance LED pattern doesn’t change when you insert the usb stick:

  1. Make sure the appliance was on and fully booted before you insert the usb stick.
  2. Try a different, fat32-formatted stick. Unfortunately, not all disk utilities do a great job of formatting at fat32, so we recommend trying a full format with Windows 7 or 8, rather than OSX. Also, not all usb stick chipsets play nice with the appliances so, as a sanity check, we recommend trying a second memory stick.
  3. If a different usb stick didn’t work, power cycle the unit and try again.
  4. If power cycling didn’t help, attempt a hard reset.
  5. If the appliance remains unresponsive to usb, it’s a candidate for RMA. open a support ticket.

Appliance doesn’t show a heartbeat

If the appliance doesn’t show a heartbeat LED pattern:

  1. Power cycle the unit.
  2. If still no heartbeat, attempt a hard reset if available.
  3. If the heartbeat has still not returned, the appliance is a candidate for RMA. open a support ticket.

Licenses

AppNeta divides monitoring capabilities into separately-licensable modules. Every appliance comes with a base licences, and other licenses may be added as needed. For example, in AppView, only paths that have a source appliance licensed for AppView can be configured for web monitoring. There are two licensing options: usage-based and term-based. In addition to module licenses, if an appliance has reached its max path limit, LAN/WAN packs can likewise be purchased and assigned to an appliance. Term-based orgs are those for a permanent, paid, or trial billing account. These organizations and all of the licenses in it are subject to expiration. AppNeta Customer Care provisions your parent organization with licenses. Once provisioned they can be assigned to appliances or transferred to other organizations by org users with the appropriate privilege.

What licenses do I have?

You can see what licenses your org has at > manage licenses.

Assign a license

Navigate to > manage licenses. For the appliance you intend on licensing select > assign licenses.

Transfer a license

You may transfer a free license from one org to another if you have manage license privileges in both organizations. The option is available as a bulk action on the term-based licenses tab. You may transfer term-based licenses to a usage-based org.

Free a license

Licenses can’t be transferred directly from one appliance to another. You’ll either need to delete the appliance currently holding the license, which frees it up to be transferred, or open a support ticket.